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Job SummaryPAM Wellness is a division of PAM Group – an occupational health and wellbeing provider which provides proactive and reactive mental health solutions to a range of multi-national clients in the private sector and public sector organisations.We are looking for independent practitioners who are interested in registering with PAM Wellness Associate Mediation Therapist network to undertake onsite mediation requests.Qualifications and ExperienceMediation Qualification certificateProfessional Membership certificateDemonstrable experience of facilitating workplace mediationStrong organisational skills.A clear and concise verbal and written communicator.IT literate with MS Windows and a competent typist.Current DBSProfessional indemnity insurance with a minimum of £1,000,000 in any yearFees:Mediation, full day - £400Based: On-site at our client locations across UKPAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.Our Values:At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients. We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:<ul>	<li>Hard work &amp; enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.</li>	<li>Teamwork &amp; friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.</li>	<li>Loyalty &amp; improvement; we are dedicated to personal and professional development. Our PAM Academy mentors’ colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.</li></ul>If you would like a confidential and informal discussion regarding the vacancy please email <a href="mailto:associaterecruitment@pamwellbeing.co.uk" target="_blank">associaterecruitment@pamwellbeing.co.uk</a>

PAM Group

Associate – Workplace Mediators

We have a superb opportunity for an&nbsp;Experienced Occupational Health Advisor&nbsp;to support our clinic in Teeside&nbsp;- 16&nbsp;hours per week, days to be confirmed.Working for an industry leading Healthcare company called PAM Group. PAM Group provide Occupational Health services to a number of well-known companies, brands &amp; local authorities across the UK. To provide a high quality occupational health nursing service to client's employees and managers conducting case management, screening and clinical requirements for the business.Ideal Candidate requirements<ul>	<li>Hold a valid NMC PIN Number - No restrictions</li>	<li>Driving license &amp; access to a vehicle are essential</li>	<li>Degree or Diploma Occupational Health, advantageous but not essential as full training will be given</li>	<li>Experience in providing occupational health in a similar sector.</li>	<li>Minimum of 6 months UK based work experience</li>	<li>Salary includes allowances and is based on experience</li>	<li>HAVs T3, Health Surveillance training</li>	<li>Management Referrals &amp; Health Surveillance experience</li></ul>Key Accountabilities and ResponsibilitiesGood experience of full OH remit including health surveillance, health promotion and wellbeing engagement. Mixed clinics – medicals and referrals. New starter employments screens, SC medicals, telephone assessments. Supporting Clinical Lead in delivery of all OH services as well as wellbeing initiatives collaboratively with client. Working as part of a dedicated resource alongside OHTs, physios and admin team for one client. Contribute towards safe working practices across the OH Delivery team. Conducts Health Assessments, reporting on the outcomes within agreed with PAM OH standards, policies and procedures and NMC guidelines. Manages Health Records ensuring safe storage, security and confidentiality of all OH records, at all times complying with relevant legislation and good practice. Immunisations and Vaccinations. Venepuncture. Produces management reports as required. Actively promotes fitness for work, both preventative and rehabilitative, raising the profile of OH amongst all levels of employees and management. The post holder work will work with a number of clients in a homebased or peripatetic role within an agreed geographical region. You will be expected to contribute to the business success and work closely with clients to deliver Safe Effective Quality Occupational Health.Skills, Experience &amp; QualificationsHold a valid NMC PIN Number with no restrictions. Valid driving license and access to a vehicle is essential.&nbsp;Experience in providing occupational health in a similar sector. Degree or Diploma Occupational Health. The post holder will demonstrate above average skills and competence in case management and providing advice in relation to work on health and health on work. The ability to carry out health screening including audiometry, spirometry, general medicals and drug &amp; alcohol screening. Knowledge of UK legislation and guidance on fitness for work and safety at work. Demonstrate a working understanding of relevant employment law in an occupational health context. Registered Nurse. Qualified / Experienced in Health Surveillance. Good understanding of Microsoft packages, and comfortable in use of OH software.Our Company Benefits PackageWe pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%25 days annual leave plus bank holidays with the option to buy or sell up to 5 days (FTE)Life insurance scheme valued at 4x your annual salaryHealth Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards schemeLong service rewards &amp; flexible Working HoursAccess to a 24/7 EAP Counselling line and a 24/7 GP line and wellness supportSupport with training and developmentGroup Income ProtectionOur Values and BehavioursAt PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues.Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:Hard Work &amp; Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.Teamwork &amp; Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.Loyalty &amp; Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors’ colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status.&nbsp; We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

Occupational Health Advisor - 16 hours per week

EAP Counselling Manager - Hybrid/WarringtonSalary: Up to £40,000 per annum including allowance for evening and weekend cover when neededHours: 40 per week (Mon- Fri)9am to 5:30pm (flex required to support business needs.) Evening cover and Weekend Cover every other week required as point of contact to support team escalations or emergenciesMandarin Court, Warrington 3 days Per Week, 2 days remote working (days to be agreed)Role OverviewAn exciting opportunity has arisen for the position of a Counselling Manager who will be responsible for the leadership and management of the EAP helpline team. The role is to ensure delivery of services of the highest quality to PAM Wellbeing clients, in line with our robust clinical and operational standards.Main Duties and ResponsibilitiesLead a team of EAP counsellors and case workersDriving outstanding results through team performance, enabling all of the team to achieve daily goals, reviewing this on an intraday, daily, weekly and monthly basis.To drive performance across the EAP helpline team to deliver the highest level of support to all our PAM Wellbeing service users in a timely manner, driving productivity, performance against key metrics, achieving best service for clients against key SLA’s.To support the team and give clear guidance on risk and/or safeguarding cases ensuring policies are adhered to at all times, driving consistency and safe practice.To provide clinical leadership, debriefs, and day to day guidance whilst driving a ‘Can Do’ ethos across the teamTo help transform and grow the EAP service, develop the service by providing clients various ways of accessing support and therapy, via our helpline and digital platforms.Increase efficiencies within the team, creating a client centric approach, ensuring a high degree of team compliance with all protocols and processes, ensuring team deliver against business plans and strategy.To maintain clinical and operational oversight of policies and protocols, ensuring team compliance and awareness of key protocols, whilst working cross-departmentally ensuring consistent approach achieved where needed.Assist the Head of EAP Operations with the development and continuous improvement of services, primarily in the clinical operational management and development of the EAP team.Complete monthly audits, providing qualitative in the moment coaching to enhance the quality of service to our clients.Ensure team absence management procedures are adhered to within a timely manner.Deliver induction training for new EAP colleagues, and shape and deliver training programme for existing team members, including counsellors and case workers. Identifying training needs and matching accordingly.Develop and deliver training plans, including mandatory training required, providing staff the tools to carry out their role safely, robustly, meeting clients needs at every level.Attend customer quarterly meetings to provide high level insight and act as a point of contact for any clinical queries.To act as a key point of contact for senior leadership team and stakeholders, acting as a key focal point for problem solving and maintaining clinical standards across the operation, including handling of client escalations and complaint resolution.To deputise for Head of EAP Operations and step up in their absence, reporting to senior leadership team and providing support as and when needed.To support business continuity plans, service levels, taking flexible approach to lead and respond to clients needs including supporting team on adhoc basis when demand requires, including helpline support and assessmentsAbout YouAn experienced &amp; proven People Manager, with experience of managing teams, driving performance management culture, including personal development plans, conducting 121’s, annual performance reviews, team meetings and supervision.Experience of working with senior stakeholders &amp; senior leadership team, must have excellent communication skillset, and experience of working directly with senior key stakeholders and clients, leveraging relationships and being key point of contact for service delivery.Experience of working in an EAP operation, managing both Clinicians and Support Team Members - Desirable.Analytical skillset with proven ability to interpret data and M.I., with ability to identify areas for improvement and tackle issues proactively that arise, with client centric approach, delivering outstanding client and people results.Experience of delivering training, induction training and creating training plans, enabling teams to grow and build on existing knowledge base for continuous improvement and delivery of service.Proven ability of driving a ‘Can Do’ ethos within a team, strong motivational, engagement skillset, enabling others to perform at their best, with demonstratable track record of team success.Qualifications and SkillsDiploma in Psychotherapy - Essential.Psychology/Psychotherapy Degree - Desirable&nbsp;ILM Level 4 Leadership &amp; Management - Desirable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A background in Psychology /psychotherapy is desirable.Background of working with trauma is desirable.Excellent interpersonal communication, interaction and negotiation skills, highly confident with networking with others including client / stakeholder relationship skills.Ability to motivate self and others and promote team working.Able to manage own stress and stress of others within a demanding and very busy environment.Benefits<ul>	<li>Auto-enrolment pension contribution</li>	<li>You will have a life insurance scheme valued at 4 x your annual</li>	<li>25 days annual leave plus x8 bank holidays</li>	<li>Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!</li>	<li>Flexible Working Hours</li>	<li>Access to a 24/7 EAP Counselling line and a 24/7 GP line</li>	<li>Amazing discounts on things like food and drink, retail, and days out, all through our rewards scheme.</li>	<li>We’ll also pay for your professional registration fees and support you with your revalidation and CPD.</li>	<li>Funding support with Training and Development</li>	<li>Group Income Protection</li>	<li>Option to buy and sell x5 days annual leave per annum</li></ul>About UsPAM Wellbeing was born out of a need to support our customers and their employees from a holistic health and wellbeing perspective in 2009, expanding on the physical health and rehabilitation services that our occupational health sister company has expertly provided since 2004. Our suite of mental health, psychological and wellbeing solutions enables organisations the option to engage with a strategic wellbeing partner to support their employee's whole health and wellbeing needs, and for their employees to benefit from the multidisciplinary expertise of our extensive team.Our values<ul>	<li>Giving clients the reason to choose us to provide their services​​​</li>	<li>Providing the highest levels of service to every client every day​​</li>	<li>To always give clients value for money​​​</li>	<li>To be the best we can be every day​</li></ul>Our vision<ul>	<li>To be the UK's go-to company for proactive and reactive mental health solutions</li></ul>Our mission<ul>	<li>To help organisations and their people thrive, by providing proactive and reactive mental health solutions. To restore the mental health of our nation</li></ul>

EAP Counselling Manager

Job descriptionWe have a superb opportunity for A fantastic opportunity for a qualified&nbsp;Occupational Health Nurse&nbsp;has arisen to cover face to face / immunisation appointments (both PAM and client site) in Birmingham &amp; surrounding areas. The role is based from our client sites as required and within an hours travel time from home. PAM Group provide Occupational Health services to a number of well known companies, brands &amp; local authorities across the UK.Working hours are 8 hours per day. Full time (Mon to Fri) no weekendsYou will have:An RGN with experience of delivering immunisations/ vaccinations.Hold a valid NMC &amp; DBSHave a minimum of 6 months UK based work experienceDriving licenseThe role:Immunisations and vaccinations experience essential. Health surveillance, phlebotomy – desirable as training can be given. Effective communicator with strong listening and empathetic skills as well as the ability to influence and engage with others. Have experience dealing with complex health issues. Effective Report Writing Skills. Great Communication skills. Good Organisational and time management skills.OH experience which may include:An understanding of immunisation schedules as well as experience of administering vaccinations. Venepuncture skills. Understanding of inoculation injuries. Health Surveillance eg audio/spirometry. Clinical, Clinical immunisation delivery, Venepuncture, Health Surveillance, Follow up test results, Administrative tasks using bespoke OH softwareSalary:£34,000, business mileage allowance, an extensive benefits package &amp; career progression opportunitiesHow many Appointments each day?&nbsp;This is variable dependent on the clientHow the day tends to be structured?&nbsp;Usual time of clinics is 9-5 but this can be negotiable with the client and successful clinician. Half an hour for lunch per day.Who working with?&nbsp;Initial induction period and shadowing sessions will be arranged. Working within PAM clinics will allow for team working. Client site working tends to be lone working.About us:At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients. We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:Hard Work &amp; Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA. Teamwork &amp; Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals. v Loyalty &amp; Improvement; we are dedicated to personal and professional development.

Occupational Health Nurse - Ims & Vacs

Role: Associate – Critical Incident DebriefersJob Types: Self-employed, AssociateFees: £400 per dayBased: BelfastJob SummaryPAM Wellness is a division of PAM Group – an occupational health and wellbeing provider which provides proactive and reactive mental health solutions to a range of multi-national clients in the private sector and public sector organisations.We are looking for independent practitioners who are interested in registering with PAM Wellness Associate Therapist network to undertake Critical Incident Debriefings.Critical Incident Debriefing is part of a reactive suite of services accessed by PAM Wellness client employees who have experienced a traumatic experience. PAM Wellness post-incident support services help those who are struggling to recover or overcome their symptoms.Qualifications and Experience<ul>	<li>CISD or CISM certificate</li>	<li>Demonstrable experience of facilitating critical incident debriefing sessions</li>	<li>Significant experience working with trauma</li>	<li>Experience of safeguarding and managing risk with client groups.</li>	<li>Strong organisational skills.</li>	<li>A clear and concise verbal and written communicator.</li>	<li>IT literate with MS Windows, ability to quickly learn inhouse systems and a competent typist.</li>	<li>Current DBS Certificate</li>	<li>Professional indemnity insurance with a minimum of £1,000,000 in any year</li></ul>If you are interested in joining PAM Wellness Associate Assessors Network please express your interest, along with a copy of your CV to: <a href="mailto:associaterecruitment@pamwellbeing.co.uk" target="_blank">associaterecruitment@pamwellbeing.co.uk</a>#IDTHW

Associate Critical Incident Debriefers

Job description – EAP Helpline CounsellorLocation Hybrid – Working 3 days in Warrington Head Office, 2 days remote working.Main Purpose of the roleWe provide a 24/7 confidential mental health and wellbeing support service to our client’s employees nationwide. Individuals can call our helpline to speak to a qualified counsellor about issues such as depression, anxiety, stress, debt advice and family issues. You will work from the office and from home on the EAP helpline answering inbound calls and live chats to support employees and managers, providing support, psychoeducation and signposting to external agencies were appropriate. Working as part of this team you will provide confidential support to our callers.Working hours:Monday to Thursday&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 09:00am to 17:30pmFriday&nbsp;&nbsp; Week 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 10:00am to 18:30pmFriday&nbsp;&nbsp; Week 2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 11:00am to 19:30pmFriday&nbsp;&nbsp; Week 3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 12:30pm to 21:00pm(require working the above shift on a rotational pattern every 3 weeks)Will need the ideal candidate to work 1 in 5 weekends as per below shift: -Weekend shifts will include a mixture of the shift patterns on a rotational pattern: -12:00 pm to 20:30pm10:00 am to 18:30pm09:00 am to 17:30pm08:00 am to 16:30pmKey Accountabilities and ResponsibilitiesUnderstand the principles of workplace counselling and a solution focused approachProvide in the moment support calls to individuals calling the helpline, signposting to appropriate external agenciesConduct telephone clinical assessments including referral for ongoing psychological and counselling supportWork to and exceed individual goals, for example, an individual goal is to support a minimum of 20 people through the helpline on a daily basis (20 calls per day)Work to and exceed team goals, for example making a call back within 2 hours to provide the best and efficient support to that individual in needBe confident in administering Psychometric ToolsProvide psychoeducation to callers to better understand their feelings and empower self-helpManage high risk calls in accordance to PAM Wellbeing’s risk policy, be confident with supporting callers with trauma and those who are at riskDeliver in the moment support and arrange follow up calls were appropriateProvide assistance and information to managers/HR when calling the helplineUpdate all information accurately on the systemProvide support through email or web functionAssist EAP Team with other administrative duties including referral workDue to the demand of mental health services the ability to work under pressure is key, with the support of your peers and the clinical management teamResponding to general service enquiries via email, assisting EAP team and peers with other duties including referral work when opportunity arisesResponding to individuals and/or referrals received into EAP email inbox and actioning to call back as requiredFlexible working approach required in supporting the needs of a 24 / 7 / 365 day per year service to meet the needs of our callers and organisations as outlined aboveWork on additional projects to support the departmentNOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.Skills, Experience and QualificationsPost Graduate Diploma in Counselling and/or PsychotherapyBACP Registered member and/or other governing body, ideally working towards accreditationTelephone support experienceA qualification in CBT would be advantageous but not essentialEAP Experience desirable but not essentialComputer literate is essential, with the ability to work with different systemsOur Values &amp; Benefits<ul>	<li>We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%</li>	<li>33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)</li>	<li>Life insurance scheme valued at 4x your annual salary</li>	<li>Income protection</li>	<li>Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!</li>	<li>Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme</li>	<li>Long service rewards</li>	<li>Flexible Working Hours</li>	<li>Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support</li>	<li>Support with training and development</li>	<li>Group Income Protection</li></ul>PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status.&nbsp; We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

EAP Helpline Counsellor

Role: Associate – Critical Incident DebriefersJob Types: Self-employed, AssociateFees: €475 per dayBased: Remote and on-site at our client locations across IrelandJob SummaryPAM Wellness is a division of PAM Group – an occupational health and wellbeing provider which provides proactive and reactive mental health solutions to a range of multi-national clients in the private sector and public sector organisations.We are looking for independent practitioners who are interested in registering with PAM Wellness Associate Therapist network to undertake Critical Incident Debriefings.Critical Incident Debriefing is part of a reactive suite of services accessed by PAM Wellness client employees who have experienced a traumatic experience. PAM Wellness post-incident support services help those who are struggling to recover or overcome their symptoms.Qualifications and Experience<ul>	<li>CISD or CISM certificate</li>	<li>Demonstrable experience of facilitating critical incident debriefing sessions</li>	<li>Significant experience working with trauma</li>	<li>Experience of safeguarding and managing risk with client groups.</li>	<li>Strong organisational skills.</li>	<li>A clear and concise verbal and written communicator.</li>	<li>IT literate with MS Windows, ability to quickly learn inhouse systems and a competent typist.</li>	<li>Current Garda Vetting Certificate</li>	<li>Professional indemnity insurance with a minimum of £1,000,000 in any year</li></ul>If you are interested in joining PAM Wellness Associate Assessors Network please express your interest, along with a copy of your CV to: <a href="mailto:associaterecruitment@pamwellbeing.co.uk" target="_blank">associaterecruitment@pamwellbeing.co.uk</a>#IDREM

Job Description: EAP Information Specialist Work Hours:&nbsp;Full Time Monday to Friday, 09:00am to 17:30pmAbout the Role:We are seeking a dedicated and empathetic EAP Information Specialist to join our fast-paced inbound helpline team.This role involves providing support for clients accessing mental health, financial, debt, welfare, and brief legal assistance.The role will predominantly be supporting clients with debt management enquiries, plans and budgeting, including providing advice, information giving and signposting to other agencies &amp; services in relation to debt management solutions, support clines in times of crisis.&nbsp; Also triaging clients requiring support for their mental health needs, utilising our inhouse counselling helpline and referring clients to other service partners, agencies ensuring clients receive the appropriate support matching their needs.Key Responsibilities:Inbound Call Management:&nbsp;Answer and process inbound EAP caller enquiries professionally, consistently, and responsively through inbound helpline calls, emails and Live Chat online conversations.Debt Management Advice: - includes assessing client’s financial situations, exploring available debt solutions, and helping them understand the implications of each option.&nbsp; Assist with budgeting, debt management plans (DMPs), and navigating the application process for solutions like Debt Relief Orders (DROs) and Individual Voluntary Arrangements&nbsp;(IVAs).&nbsp;&nbsp; Providing Advice only,&nbsp; not responsible for creation or setup of these. &nbsp;Needs Assessment:&nbsp;Triage caller enquiries to determine the most appropriate support, including psychological, legal, or debt advice.Workload Prioritisation:&nbsp;Prioritise workloads and signpost callers to the relevant services.Risk Management:&nbsp;Triage client needs in line with risk protocols, identifying risk and taking appropriate action to support clients in line with risk protocols.&nbsp;(safeguarding training will be provided to successful candidate, providing confidence when dealing with clients presenting with risk).Expectation Setting:&nbsp;Set expectations with callers and resolve their enquiries at the point of call.Coordination:&nbsp;Signpost callers to relevant teams within PAM Wellness, arrange call backs, and transfer calls to counsellors for onward assessment and support.&nbsp;&nbsp; Build and maintain strong working relationships with colleagues and third parties such as Step Change, the FCA, PRA and other regulators.Follow-Up:&nbsp;Contact clients, employees, and counsellors daily to follow up on outstanding calls and assessments.Service Level Adherence:&nbsp;Remain focused on call queues and answer inbound calls, live chats, emails, and other contacts/referral pathways to achieve agreed service level agreements for EAP.Communication:&nbsp;Make and receive calls, send and receive emails, texts, and post to and from clients and their creditors, agreeing on appropriate solutions.Case Review:&nbsp;Regularly review client cases to ensure debt management plans remain realistic, affordable, and effective, adjusting based on changes in the client’s financial situation.Client Relationship Management:&nbsp;Build trust with clients by building rapport, listening, acknowledging, and guiding them through their journey.Collaboration:&nbsp;Build and maintain strong working relationships with colleagues and third parties such as the FCA, PRA, and other regulators.Client-Centric Approach:&nbsp;Be client-driven, listening to their needs, being supportive and empathetic.Case Updates:&nbsp;Update clients on their cases, always being mindful of their needs and expectations.Recommendations:&nbsp;Engage with clients to support in finding suitable recommendations that align with business requirements.Continuous Improvement:&nbsp;Champion continuous improvement and new ways of working at every opportunity.Professional Development:&nbsp;Work towards completing ongoing personal professional development,&nbsp; keeping skills and knowledge of legislation and debt management techniques up to date, maximising effectiveness of client support.About You:Experience:&nbsp;Previous experience in a similar role would be advantageous.Communication Skills:&nbsp;Excellent written and verbal communication skills with the ability to understand client needs .Customer Service:&nbsp;Exceptional customer service skills to handle challenging and vulnerable clients.Goal Orientated: Able to work towards, achieve &amp; stretch Goals, KPIs &amp; SLA’s within the role.Team Player:&nbsp;A great team player with the confidence also to work independently.Attention to Detail:&nbsp;Excellent attention to detail with a methodical and thorough approach to work.Initiative:&nbsp;A desire to show initiative and the ability to multitask.Our ValuesAt PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients. We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:Hard Work &amp; Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.Teamwork &amp; Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.Loyalty &amp; Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors’ colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.Employee Benefits<ul>	<li>We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%</li>	<li>33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)</li>	<li>Life insurance scheme valued at 4x your annual salary</li>	<li>Income protection</li>	<li>Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!</li>	<li>Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme</li>	<li>Long service rewards</li>	<li>Flexible Working Hours</li>	<li>Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support</li>	<li>Support with training and development</li>	<li>Group Income Protection</li></ul>PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

EAP Information Specialist

We have an excellent opportunity for passionate physiotherapists in one of our brand-new clinics in Southwest London, offering outstanding MSK services to a wide range of clients.&nbsp; You will join a vastly experienced clinical team, prioritising a focus on professional development, clinical excellence and the provision of a first-class customer experience. You will benefit from strong links with local orthopaedic consultants and have the support of a dedicated team of on-site administration staff to help with bookings.&nbsp; We operate from a high quality, bright and spacious clinic just a couple of minutes walk from Wimbledon Station. With private and individual treatment rooms and rehab equipment enabling you to guide patients through their rehab journey from early to end stage.&nbsp; Main responsibilities will include: &nbsp; This is a fantastic chance to build on your experience and develop your career as you make your mark in a great team delivering a high-profile business initiative.&nbsp; We are unable to provide visa sponsorship for this role.&nbsp; Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. &nbsp;Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers. To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as “Best Company to Work for” at the Health and Wellbeing Awards 2024. This is also recognised by current employees – our most recent Employee Survey results showed the top 5 reasons to work here as being: We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. &nbsp;In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: <a href="https://www.vitahealthgroup.co.uk/join-us/careers/" target="_blank">https://www.vitahealthgroup.co.uk/join-us/careers/</a> Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. &nbsp;We are committed to Equality, Diversity &amp; Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. &nbsp;For further information on our EDI commitments please view here: <a href="https://www.vitahealthgroup.co.uk/edi/" target="_blank">Vita Health Groups commitment to Equality, Diversity and Inclusion</a> We are committed to being equitable and supporting the wellbeing of all employees. Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact <a href="mailto:recruitment@vhg.co.uk" target="_blank">recruitment@vhg.co.uk</a> and we will facilitate. Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.&nbsp; Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.&nbsp; Vita Health Group reserves the right to close this job when sufficient applications have been received. Vita Health Group

Vita Health Group

 Self Employed Senior MSK Physiotherapist

Are you looking for an administrative role that will really make a difference to lives? This position&nbsp;is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract. This is done by providing&nbsp;an effective and efficient administrative service&nbsp;for NHS patients, referring GP’s, healthcare professionals and ICB&nbsp;contacts. The role is varied and covers a range of administrative responsibilities that support the day to day operations&nbsp;of the service, as well as contributing to its ongoing development. At Vita Health Group&nbsp;we appreciate the part ALL our team play in helping people get better. If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the role and what we have to offer. Please note: This hybrid role requires you to work from our city centre office 2 days per week (Monday and Wednesday) with the other 3 days being remote at home. This role requires one late shift per week on a Wednesday 12:00pm - 20:00pm. Main Duties and Responsibilities This is an excellent opportunity to build on your administration and customer service skills in a busy fast-paced organisation. &nbsp;You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. &nbsp;You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment. Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. &nbsp;Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers. To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as “Best Company to Work for” at the Health and Wellbeing Awards 2024. This is also recognised by current employees – our most recent Employee Survey results showed the top 5 reasons to work here as being: We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. &nbsp;In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: <a href="https://www.vitahealthgroup.co.uk/join-us/careers/" target="_blank">https://www.vitahealthgroup.co.uk/join-us/careers/</a> Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. &nbsp;We are committed to Equality, Diversity &amp; Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. &nbsp;For further information on our EDI commitments please view here: <a href="https://www.vitahealthgroup.co.uk/edi/" target="_blank">Vita Health Groups commitment to Equality, Diversity and Inclusion</a> We are committed to being equitable and supporting the wellbeing of all employees. Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact <a href="mailto:recruitment@vhg.co.uk" target="_blank">recruitment@vhg.co.uk</a> and we will facilitate. Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.&nbsp; Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.&nbsp; Vita Health Group reserves the right to close this job when sufficient applications have been received. Vita Health Group

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