Helpline Counsellor Required: Manchester, Greater Manchester
Counsellor
The Portfolio Group
- Onsite
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.
Day to Day Responsibilities:- Providing an efficient and effective telephone counselling service to all callers
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
- Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
- Registered member of the BACP or equivalent
- High level of computer literacy (MS Office, Word, Excel and PowerPoint)
- Day off on your birthday
- Holidays increase after 2- and 5-years' service
- Cash plan for you (and your children, if any)
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Support with revalidation and CPD
- Funding support with training and development 11. Holiday season bonus after 3 years' service
- Season ticket loan scheme after 6 months and successful completion of probationary period
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
- Free 24/7 onsite gym with regular group classes