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Job Description: EAP Information Specialist Work Hours:&nbsp;Full Time Monday to Friday, 09:00am to 17:30pmAbout the Role:We are seeking a dedicated and empathetic EAP Information Specialist to join our fast-paced inbound helpline team.This role involves providing support for clients accessing mental health, financial, debt, welfare, and brief legal assistance.The role will predominantly be supporting clients with debt management enquiries, plans and budgeting, including providing advice, information giving and signposting to other agencies &amp; services in relation to debt management solutions, support clines in times of crisis.&nbsp; Also triaging clients requiring support for their mental health needs, utilising our inhouse counselling helpline and referring clients to other service partners, agencies ensuring clients receive the appropriate support matching their needs.Key Responsibilities:Inbound Call Management:&nbsp;Answer and process inbound EAP caller enquiries professionally, consistently, and responsively through inbound helpline calls, emails and Live Chat online conversations.Debt Management Advice: - includes assessing client’s financial situations, exploring available debt solutions, and helping them understand the implications of each option.&nbsp; Assist with budgeting, debt management plans (DMPs), and navigating the application process for solutions like Debt Relief Orders (DROs) and Individual Voluntary Arrangements&nbsp;(IVAs).&nbsp;&nbsp; Providing Advice only,&nbsp; not responsible for creation or setup of these. &nbsp;Needs Assessment:&nbsp;Triage caller enquiries to determine the most appropriate support, including psychological, legal, or debt advice.Workload Prioritisation:&nbsp;Prioritise workloads and signpost callers to the relevant services.Risk Management:&nbsp;Triage client needs in line with risk protocols, identifying risk and taking appropriate action to support clients in line with risk protocols.&nbsp;(safeguarding training will be provided to successful candidate, providing confidence when dealing with clients presenting with risk).Expectation Setting:&nbsp;Set expectations with callers and resolve their enquiries at the point of call.Coordination:&nbsp;Signpost callers to relevant teams within PAM Wellness, arrange call backs, and transfer calls to counsellors for onward assessment and support.&nbsp;&nbsp; Build and maintain strong working relationships with colleagues and third parties such as Step Change, the FCA, PRA and other regulators.Follow-Up:&nbsp;Contact clients, employees, and counsellors daily to follow up on outstanding calls and assessments.Service Level Adherence:&nbsp;Remain focused on call queues and answer inbound calls, live chats, emails, and other contacts/referral pathways to achieve agreed service level agreements for EAP.Communication:&nbsp;Make and receive calls, send and receive emails, texts, and post to and from clients and their creditors, agreeing on appropriate solutions.Case Review:&nbsp;Regularly review client cases to ensure debt management plans remain realistic, affordable, and effective, adjusting based on changes in the client’s financial situation.Client Relationship Management:&nbsp;Build trust with clients by building rapport, listening, acknowledging, and guiding them through their journey.Collaboration:&nbsp;Build and maintain strong working relationships with colleagues and third parties such as the FCA, PRA, and other regulators.Client-Centric Approach:&nbsp;Be client-driven, listening to their needs, being supportive and empathetic.Case Updates:&nbsp;Update clients on their cases, always being mindful of their needs and expectations.Recommendations:&nbsp;Engage with clients to support in finding suitable recommendations that align with business requirements.Continuous Improvement:&nbsp;Champion continuous improvement and new ways of working at every opportunity.Professional Development:&nbsp;Work towards completing ongoing personal professional development,&nbsp; keeping skills and knowledge of legislation and debt management techniques up to date, maximising effectiveness of client support.About You:Experience:&nbsp;Previous experience in a similar role would be advantageous.Communication Skills:&nbsp;Excellent written and verbal communication skills with the ability to understand client needs .Customer Service:&nbsp;Exceptional customer service skills to handle challenging and vulnerable clients.Goal Orientated: Able to work towards, achieve &amp; stretch Goals, KPIs &amp; SLA’s within the role.Team Player:&nbsp;A great team player with the confidence also to work independently.Attention to Detail:&nbsp;Excellent attention to detail with a methodical and thorough approach to work.Initiative:&nbsp;A desire to show initiative and the ability to multitask.Our ValuesAt PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients. We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:Hard Work &amp; Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.Teamwork &amp; Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.Loyalty &amp; Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors’ colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.Employee Benefits<ul>	<li>We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%</li>	<li>33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)</li>	<li>Life insurance scheme valued at 4x your annual salary</li>	<li>Income protection</li>	<li>Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!</li>	<li>Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme</li>	<li>Long service rewards</li>	<li>Flexible Working Hours</li>	<li>Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support</li>	<li>Support with training and development</li>	<li>Group Income Protection</li></ul>PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

PAM Group

EAP Information Specialist

Wellbeing Counsellor £30,000-33,000 FTEHybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector. This is a great opportunity to join the industry leading EAP and OH provider &amp; Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: <ul> <li>Providing an efficient and effective telephone counselling service to all callers</li><li>Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk</li><li>Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution</li></ul> Essential Skills and Competencies: <ul> <li>Minimum diploma level 4 in Counselling &amp; minimum of 150 counselling hours</li><li>12 months post qualification experience</li><li>Registered member of the BACP or equivalent (or COP booked)</li><li>Relevant telephone experience</li><li>High level of computer literacy (MS Office, Word, Excel and PowerPoint)</li><li>High level of organisational ability; ability to work to tight deadlines and targets</li><li>Good communication and customer service skills</li></ul> Desirable Skills and Competencies: <ul> <li>Accredited with the BACP or eligible for the accreditation process</li><li>EAP experience</li><li>Experience of working within a target driven environment</li></ul> Employee Benefits: <ul> <li>BACP (or equivalent) membership and accreditation paid for </li><li>BACP CBD Hub</li><li>Up to £70 per month for supervision </li><li>Monthly incentives such as weekends away! </li><li>25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service</li><li>Day off on your birthday</li><li>Cash plan for you (and your children, if any)</li><li>Contractual sick pay</li><li>Private medical insurance after 5 years' service</li><li>Pension Plan and Life Insurance</li><li>Pension plan contributions increase after 5- and 7-years' service</li><li>Holiday season bonus after 3 years' service</li><li>Profit share scheme</li><li>Season ticket loan scheme after 6 months and successful completion of probationary period</li><li>Cycle to work scheme after 6 months and successful completion of probationary period</li><li>Access to Employee Assistance Programme</li><li>Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!</li><li>Company incentives, access to discount schemes</li><li>Discounted glasses/contact lenses prescription</li></ul> 47589LS1R16 INDHA

EAP Counsellor

Are you an experienced Senior Psychologist looking for a new challenge in a rewarding environment, where you can make a real difference? If so, then join the team at Gateway Recovery Centre in Widnes, Cheshire as a Lead Psychologist and enjoy support from a regional network of Psychologists as you flourish in your career. With experience from the NHS or the private sector as a Senior or Lead Psychologist, you will carry a caseload that includes assessing service users with complex needs and designing and delivering specialist psychological treatment within mental health care services. What you will be doing: You will work 37.5 hours a week as the Lead Psychologist for a service for men and women with complex mental health needs. As a Lead Psychologist, you will be responsible for the psychological provision of the hospital, including individual and group interventions, diagnostic and cognitive assessments, MDT working, and risk assessments. You'll lead the psychology department in providing a variety of therapeutic approaches to service users, including CBT and third-wave therapies, EMDR, and DBT, and will provide guidance, support and supervision to your team of Psychologists, therapists, Assistant Psychologists, and Trainee Psychologists, including responsibility for mentoring and their training (with support from the Learning &amp; Development Team). You will also work as part of MDTs, supporting the clinical teams in the care provision of service users across the hospital. There is a strong emphasis on teamwork, supervision and CPD, with support from a regional network of Psychologists. As a Lead Psychologist you will be: <ul> <li>Responsible for the delivery of highly specialist psychological care to service users with complex and contentious mental health conditions, in collaboration with multidisciplinary teams.</li><li>Working collaboratively with the multidisciplinary team and ensure that the service users' engagement in their care pathway.</li><li>Supporting clinical team working, including both direct and indirect interventions, such as, delivery of staff training programmes.</li><li>Supporting the clinical team and area of service in developing new initiatives and ways of working.</li><li>Taking a key role in psychology service developments, providing an evidence-based approach to new clinical initiatives.</li><li>Undertaking risk assessment and risk management for individual service users and providing highly specialist advice to other professionals on psychological aspects of risk assessment/management.</li><li>Maximising current opportunities to make improvements to the service area.</li><li>Leading the recruitment of psychology staff.</li><li>Attending and contributing to Clinical Leads and Hospital Governance Meetings</li><li>Supporting in the development and implementation of policies that enhance staff safety and risk management.</li><li>Working with internal and external agencies in order to enhance treatment pathways for service users.</li></ul> To be successful as a Lead Psychologist, you'll have: <ul> <li>To be registered with the HCPC as a Practitioner Psychologist.</li><li>Successful completion of a Doctorate level qualification in applied psychology either through the British Psychological Society or a recognised training body, enabling registration with the HCPC as a Practitioner Psychologist.</li><li>Proficiency in assessing, formulating, and working therapeutically with service users.</li><li>Ability to identify and proactively resolve problems and challenges within the service.</li><li>Experience in supervising others, including junior and sernior members of the psychology team.</li><li>High level knowledge and expertise in working with trauma</li><li>Experience in working with people with complex mental health and social needs that are relevant to the population in the service area.</li><li>Proficiency in psychological assessments and formulation skills and an aptitude for learning new assessment methods</li><li>Competency in cognitive functioning/management tools and formulation</li><li> Experience implementing a range of highly specialist psychological assessments and therapies.</li><li>Experience in risk assessments, including violence and sexual risk assessments, such as HCR-20 or RSVP assessments.</li></ul> Where you will be working: Location: Bennett's Lane, Widnes, Warrington, WA8 0GT The service is commutable from Preston, Blackburn, Rochdale, Bolton, Manchester, Stockport, Warrington, Cheshire, Liverpool You will be working at the Gateway Recovery Centre, a state-of-the-art facility which provides care for men and women with complex mental health requirements. The hospital is split into four distinct areas: <ul> <li>Male Autism Service for the challenging and complex needs of adults with Autism and Asperger's syndrome</li><li>Assessment and rehabilitation for women with complex mental health needs and personality difficulties</li><li>Specialist inpatient service for older men with complex mental health and physical health needs.</li><li>Low secure care setting for men with a mental illness with or without personality disorder/mild LD</li></ul> You will be working alongside the team with the aim to improve the mental health and wellbeing of service users and to help them develop and maintain healthy relationships with others. Gateway Recovery Centre will work to reduce risk behaviours associated with mental health conditions so that our patients can ultimately live successful and fulfilling lives within the community. What you will get: <li>Annual salary of up to £70,000 to £75,000</li><li>The equivalent of 33 days annual leave (inc Bank Holidays) - plus your birthday off!</li><li>Flexible working opportunities considered</li><li>Free meals and parking</li><li>Wellbeing support and activities to help you maintain a great work-life balance.</li><li>Career development and training with access to regular clinical supervision, continuous training opportunities, shape and lead service developmentPension con</li>

Lead Psychologist

Wellbeing Counsellor (phone number removed) FTE Hybrid or office based positionAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider &amp; Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.Day to Day Responsibilities:<ul><li>Providing an efficient and effective telephone counselling service to all callers</li><li>Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk</li><li>Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution</li></ul>Essential Skills and Competencies:<ul><li>Minimum diploma level 4 in Counselling &amp; minimum of 150 counselling hours</li><li>12 months post qualification experience</li><li>Registered member of the BACP or equivalent (or COP booked)</li><li>Relevant telephone experience</li><li>High level of computer literacy (MS Office, Word, Excel and PowerPoint)</li><li>High level of organisational ability; ability to work to tight deadlines and targets</li><li>Good communication and customer service skills</li></ul>Desirable Skills and Competencies:<ul><li>Accredited with the BACP or eligible for the accreditation process</li><li>EAP experience</li><li>Experience of working within a target driven environment</li></ul>Employee Benefits:<ul><li>BACP (or equivalent) membership and accreditation paid for </li><li>BACP CBD Hub</li><li>Up to 70 per month for supervision </li><li>Monthly incentives such as weekends away! </li><li>25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service</li><li>Day off on your birthday</li><li>Cash plan for you (and your children, if any)</li><li>Contractual sick pay</li><li>Private medical insurance after 5 years' service</li><li>Pension Plan and Life Insurance</li><li>Pension plan contributions increase after 5- and 7-years' service</li><li>Holiday season bonus after 3 years' service</li><li>Profit share scheme</li><li>Season ticket loan scheme after 6 months and successful completion of probationary period</li><li>Cycle to work scheme after 6 months and successful completion of probationary period</li><li>Access to Employee Assistance Programme</li><li>Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!</li><li>Company incentives, access to discount schemes</li><li>Discounted glasses/contact lenses prescription</li></ul>47589LS1R16INDHA

Helpline Counsellor

Are you a qualified counsellor with management or leadership experience?Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team.This is a great opportunity to join the industry leading EAP and OH provider &amp; Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.Job OverviewYou will work as part of the EAP management team in coaching your teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. You will monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs.Responsibilities<ul><li>Overall responsibility for the running of your counselling team</li><li>Monitor, mentor and ensure counsellors are working in line with clinical governance and the KPIs set out within internal policies</li><li>Work proactively to ensure the wellbeing of all counsellors, through debriefs, wellbeing sessions and team engagement</li><li>Implement and maintain new weekly and monthly goals by completing regular quality assessments and coaching sessions; monitoring additional learning in line with performance management protocols and CPD requirements</li><li>To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as and when required and ensure team members are always following the Risk Guidance policy</li><li>Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays</li><li>Create and deliver training presentations for new colleagues and shape and deliver new training presentations/programmes for existing colleagues</li><li>To provide daily, weekly, monthly reports to the Head of Counselling as required</li><li>To assist with the investigation and outcome of service issues</li></ul>What you Bring to the Team<ul><li>Counselling qualification with BACP registration</li><li>Pro-active and self-motivated attitude</li><li>Professional and outgoing personality, with strong organisational skills</li><li>Ability to inspire team members and encourage clinical excellence and exceptional customer service</li><li>Ambitious with the determination to succeed</li><li>Proven experience within a professional and fast-paced work environment</li></ul>Benefits<ul><li>25 days' holiday, plus bank holidays</li><li>Day off on your birthday</li><li>Cash plan for you (and your children, if any)</li><li>Holidays increase after 2-and 5- years' service</li><li>Contractual sick pay</li><li>Private medical insurance after 5 years' service</li><li>Pension Plan and Life Insurance</li><li>Pension plan contributions increase after 5- and 7-years' service</li><li>Holiday season bonus after 3 years' service</li><li>Profit share scheme</li><li>Season ticket loan scheme</li><li>Cycle to work scheme</li><li>Access to Employee Assistance Programme</li><li>Company incentives, access to discount schemes</li><li>Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!</li><li>Free 24/7 onsite gym</li><li>100% funding for professional registration fees</li><li>Support with revalidation and CPD</li><li>Funding support with training and development</li></ul> 50084LSINDMANS

Counselling Manager

Are you passionate about improving outcomes for people with complex mental health needs? Are you a qualified and practising Approved Mental Health Professional (AMHP)?Oldham Council are seeking dedicated Approved Mental Health Professionals (AMHPs) to join their Community Mental Health Team on a permanent, full time basis.As part of a supportive and collaborative local authority, you'll play a vital role in delivering high-quality mental health services across the borough. You'll be working alongside experienced social workers, mental health professionals, and our wider Adult Social Care team.Salary: 41,511 - 45,718Benefits:<ul><li>Flexible Time Scheme/Compressed Hours</li><li>Work/Life Balance</li><li> 2,000 retention payment </li><li>Car user allowance of 500 and mileage expenses</li><li>Reimbursement of Social Work England registration fees</li><li>Relocation package of up to 8,000</li><li>25 days annual leave with option to purchase additional days and which increases after 5-10 years service</li><li>'Wellbeing Matters Internal Programme'</li><li>Season ticket loans for annual bus and metrolink</li><li>Annual Staff Awards</li><li>Pay Progression</li><li>Dedicated career mentoring, bespoke training and clear progression frameworks</li><li>Supportive management team</li><li>'Let's Talk Development Opportunities</li><li>Clear Progression Pathways </li></ul>Responsibilities:<ul><li>Provide a responsive and effective AMHP service under the Mental Health Act 1983 (as amended)</li><li>Undertake MHA assessments, ensuring they are completed in line with legal requirements and best practice</li><li>Support individuals through holistic assessments under the Care Act 2014 and Mental Capacity Act 2005</li><li>Manage a complex caseload, balancing urgent statutory duties with longer-term support planning</li><li>Work closely with multi-agency partners including health, police, housing and voluntary services </li></ul>Experience<ul><li>Qualified and practising AMHP, registered with Social Work England</li><li>Proven experience in a similar statutory adult mental health setting (ideally 2+ years)</li><li>Strong understanding of the Mental Health Act, Care Act, and Mental Capacity Act A commitment to strengths-based, person-centred practice</li><li>Excellent communication and decision-making skills</li></ul>Ready to apply or want more information?For more information or confidential discussion please get in touch (phone number removed) or email Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing &amp; midwifery and clinical staffing.

AMHP Approved Mental Health Practitioner

Approved Mental Health Practitioner (AMHP) - Permanent Oldham CouncilSalary: 41,511 - 45,718 per annumContract: PermanentHours: Full-timeAbout Oldham Council:Oldham Council is committed to creating a vibrant, safe, and thriving borough where residents can lead healthier, happier, and more fulfilled lives. We are transforming our Mental Health Services to create a specialist AMHP hub, integrating with community teams to deliver person-centred, recovery-focused practice. We value our employees and offer a supportive work environment, dedicated to your professional development and wellbeing.The Role:We are seeking a highly skilled and experienced Approved Mental Health Practitioner (AMHP) to join our dynamic Adult Social Care team. This is a crucial role within our evolving mental health services, contributing to a robust duty rota and providing specialist support to colleagues across the service.As a Permanent AMHP, you will hold a statutory responsibility to consider and coordinate all requests for Mental Health Act (MHA) assessments, ensuring a social perspective is brought to the process and prioritising the least restrictive options wherever possible. You will play a pivotal role in upholding the law, protecting the rights of individuals, and promoting recovery-focused practice.Key Responsibilities:<ul><li>Undertake comprehensive assessments under the Mental Health Act 1983, including those for Community Treatment Orders (CTOs).</li><li>Lead and coordinate the MHA assessment process, making decisions regarding applications for compulsory admission and ensuring adherence to legal frameworks (MHA, MCA, Human Rights Act).</li><li>Conduct Care Act Assessments, supporting individuals to maintain independence and promoting good mental health.</li><li>Provide expert mental health advice, support, and consultation to colleagues and multi-disciplinary teams.</li><li>Work collaboratively with service users, their carers, and other professionals to develop and implement individualised care plans.</li><li>Manage referrals in complex situations, including adult safeguarding cases, assessing risks and developing safety plans.</li><li>Maintain accurate and timely records using relevant electronic systems.</li><li>Participate in the AMHP duty rota, responding to urgent requests for MHA assessments.</li><li>Act as a role model, providing mentorship and support to colleagues, new social workers, and students.</li><li>Contribute to service development and quality assurance initiatives.</li><li>Maintain Approved Mental Health Professional status through ongoing training, supervision, and professional development.</li></ul>About You:<ul><li>Hold professional qualification and full registration &amp; Approved Mental Health Professional (AMHP) qualification.</li><li>Significant post-qualifying experience of undertaking assessments under the Mental Health Act 1983.</li><li>Demonstrable experience of working with people with severe and enduring mental ill-health.</li><li>Extensive knowledge and experience of implementing the Care Act and Mental Capacity Act.</li><li>The ability to work effectively within a multi-disciplinary team, demonstrating excellent communication and interpersonal skills to engage with service users, carers, and colleagues</li><li>Strong risk management skills and the ability to work independently in challenging situations.</li><li>A commitment to promoting safeguarding and the welfare of vulnerable adults.</li><li>Proficiency in using information technology and electronic record-keeping systems.</li><li>Ability to travel to undertake MHA assessments in community and institutional settings.</li></ul>Benefits:<ul><li>Generous Annual Leave which increases with service &amp; option to purchase additional leave.</li><li>Local Government Pension Scheme, an attractive pension scheme with the option for additional voluntary contributions.</li><li>Professional Fees fully reimbursement of your Social Work England Professional Registration Fees.</li><li>Employees Assistance Programme (24-hour advice and support), Mental Health First Aider network, and quality supervision.</li><li>Comprehensive opportunities for continuous professional development and career progression.</li><li>Access to a wide range of savings and discounts for shopping, entertainment, travel, and more via the Vivup platform.</li><li>Salary Sacrifice Schemes, Including Cycle to Work and Home and Electronics</li><li>Recognition Schemes, Including Annual Staff Awards and Long Service Awards.</li><li>Discounted Gym Membership with Oldham Community Leisure.</li></ul>ApplyShare the Opportunity and Earn!Know someone who would be a great fit? Refer them and earn a 300 referral bonus if they're successfully placed.To discuss this vacancy in more detail or if you'd be interested in hearing about similar opportunities please contact Ethan Proud via: Mobile: (phone number removed)Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing &amp; midwifery and clinical staffing.

Approved Mental Health Practitioner

Digital Counsellor (phone number removed) FTE Office BasedAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider &amp; Sunday Times 'Best Places to Work' organisation as a Digital Counsellor.Job OverviewYou will provide emotional support and guidance via digital mediums, primarily email, video call, livechat and SMS, to clients. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to all service users. Day to Day Responsibilities:<ul><li>Providing an efficient and effective digital counselling service to all service users working in line with clinical governance.</li><li>To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc.</li><li>Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed.</li><li>Responding to all web enquiries and tailor responses to meet individual requirements.</li><li>Providing "In the moment support" to service users via the Live Chat function and Live Video Calls</li></ul>Essential Skills and Competencies:<ul><li>Minimum diploma level 4 in Counselling &amp; minimum of 150 counselling hours</li><li>12 months post qualification experience</li><li>Registered member of the BACP </li><li>Relevant telephone experience</li><li>High level of computer literacy (MS Office, Word, Excel and PowerPoint)</li></ul>Desirable Skills and Competencies:<ul><li>Accredited with the BACP or eligible for the accreditation process</li><li>EAP experience</li><li>Experience of working within a target driven environment</li></ul>Employee Benefits:<ul><li>BACP (or equivalent) membership and accreditation paid for </li><li>BACP CBD Hub</li><li>Up to 70 per month for supervision </li><li>Monthly incentives such as weekends away! </li><li>25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service</li><li>Day off on your birthday</li><li>Cash plan for you (and your children, if any)</li><li>Contractual sick pay</li><li>Private medical insurance after 5 years' service</li><li>Pension Plan and Life Insurance</li><li>Pension plan contributions increase after 5- and 7-years' service</li><li>Holiday season bonus after 3 years' service</li><li>Profit share scheme</li><li>Season ticket loan scheme after 6 months and successful completion of probationary period</li><li>Cycle to work scheme after 6 months and successful completion of probationary period</li><li>Access to Employee Assistance Programme</li><li>Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!</li><li>Company incentives, access to discount schemes</li><li>Discounted glasses/contact lenses prescription</li></ul>48166LSR2 INDHA

21 Permanent Jobs in Warrington, UK