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Job description – EAP Helpline CounsellorLocationHybrid – Working 3 days in Warrington Head Office, 2 days remote working.Main Purpose of the roleWe provide a 24/7 confidential mental health and wellbeing support service to our client’s employees nationwide. Individuals can call our helpline to speak to a qualified counsellor about issues such as depression, anxiety, stress, debt advice and family issues. You will work from the office and from home on the EAP helpline answering inbound calls and live chats to support employees and managers, providing support, psychoeducation and signposting to external agencies were appropriate. Working as part of this team you will provide confidential support to our callers.Working hours:Monday to Thursday&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 09:00am to 17:30pmFriday&nbsp;&nbsp; Week 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 10:00am to 18:30pmFriday&nbsp;&nbsp; Week 2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 11:00am to 19:30pmFriday&nbsp;&nbsp; Week 3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 12:30pm to 21:00pm(require working the above shift on a rotational pattern every 3 weeks)Will need the ideal candidate to work 1 in 5 weekends as per below shift: -Weekend shifts will include a mixture of the shift patterns on a rotational pattern: -12:00 pm to 20:30pm10:00 am to 18:30pm09:00 am to 17:30pm08:00 am to 16:30pmKey Accountabilities and ResponsibilitiesUnderstand the principles of workplace counselling and a solution focused approachProvide in the moment support calls to individuals calling the helpline, signposting to appropriate external agenciesConduct telephone clinical assessments including referral for ongoing psychological and counselling supportWork to and exceed individual goals, for example, an individual goal is to support a minimum of 20 people through the helpline on a daily basis (20 calls per day)Work to and exceed team goals, for example making a call back within 2 hours to provide the best and efficient support to that individual in needBe confident in administering Psychometric ToolsProvide psychoeducation to callers to better understand their feelings and empower self-helpManage high risk calls in accordance to PAM Wellbeing’s risk policy, be confident with supporting callers with trauma and those who are at riskDeliver in the moment support and arrange follow up calls were appropriateProvide assistance and information to managers/HR when calling the helplineUpdate all information accurately on the systemProvide support through email or web functionAssist EAP Team with other administrative duties including referral workDue to the demand of mental health services the ability to work under pressure is key, with the support of your peers and the clinical management teamResponding to general service enquiries via email, assisting EAP team and peers with other duties including referral work when opportunity arisesResponding to individuals and/or referrals received into EAP email inbox and actioning to call back as requiredFlexible working approach required in supporting the needs of a 24 / 7 / 365 day per year service to meet the needs of our callers and organisations as outlined aboveWork on additional projects to support the departmentNOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.Skills, Experience and QualificationsPost Graduate Diploma in Counselling and/or PsychotherapyBACP Registered member and/or other governing body, ideally working towards accreditationTelephone support experienceA qualification in CBT would be advantageous but not essentialEAP Experience desirable but not essentialComputer literate is essential, with the ability to work with different systemsOur Values &amp; Benefits<ul><li>We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%</li><li>33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)</li><li>Life insurance scheme valued at 4x your annual salary</li><li>Income protection</li><li>Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!</li><li>Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme</li><li>Long service rewards</li><li>Flexible Working Hours</li><li>Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support</li><li>Support with training and development</li><li>Group Income Protection</li></ul>PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status.&nbsp; We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

PAM Group

EAP Helpline Counsellor

About The RoleWe are looking for an experienced Executive Assistant who can take the reins to cover a period of maternity leave. You’ll be responsible for ensuring two directors are fully supported with their busy workload by handling their diary management, fulfilling reporting requirements, preparing meeting documents and taking minutes as well as delivering or supporting on key project work. This role has a specific focus on manipulating and presenting data for reports, therefore you will need to have excellent Excel skills and Power BI experience would be beneficial. You will be the first point of contact with a wide range of stakeholders including the executive team, trustees and senior executives from external organisations; you will therefore need to uphold high standards of professionalism, be detailed oriented and extremely organised.Strong administrative skills are essential, together with an enthusiastic and flexible approach to work, good interpersonal skills and a genuine passion and drive to make a difference to the children and young people we support, so that no child has to face mental health issues alone.We believe this role could be achieved across 4 or 5 days and welcome applications from people who are interested in working between 28-35 hours. Please note salary will be pro rata if working less than 35hrs a week.Could this be your Place?Recruitment Process:As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.Closing date for applications: Midnight on 16th March 20251st Interview date: 20th March 20252nd Interview date: 25th March 2025Our Benefits When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person.&nbsp;To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.&nbsp;Here’s just a few things we have on offer:<ul><li>Annual Leave that increases with service &nbsp;</li><li>Comprehensive learning and development to enable you to progress your career &nbsp;</li><li>5% contributory pension scheme &nbsp;</li><li>Life assurance of four times your annual salary &nbsp;</li><li>A comprehensive employee assistance programme &nbsp;</li><li>Mobile Phone Discounts (EE network) &nbsp;</li><li>Wellbeing days to allow you some ‘you’ time &nbsp;</li><li>Christmas holidays closure period in addition to your annual leave</li></ul>We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization. Should you require any adjustments to help you complete an application then please contact the recruitment team on 020 7923 5050.&nbsp;Please note if we receive a high volume of applications, we may close this vacancy early. If you are interested, please apply asap. Safeguarding the young people we support is our top priority. We are committed to recruiting candidates who share this commitment to safeguarding, and we therefore apply robust recruitment and selection procedures to ensure all candidates are appropriate for the roles they apply for and are appropriately screened prior to appointment which includes a DBS check.

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