Mental Health Community Support Worker

Job summary

This role is offered on a permanent basis. The hours are part-time, 22.5 hours per week.

We are delighted to offer an exciting opportunity for a motivated and compassionate Community Support Worker to join our friendly and dedicated Cheltenham Recovery Team. This part-time Band 4 role is ideal for someone who is passionate about supporting adults living with severe mental illness to regain stability, independence, and an improved quality of life.

As a key member of our multidisciplinary team, you will work closely with service users, placing their needs and aspirations at the heart of every intervention. You'll provide practical and emotional support, helping individuals develop confidence, learn new skills, and engage with their communities in meaningful ways.

You will collaborate with a wide range of internal colleagues--such as nurses, occupational therapists, psychologists, and peer workers--as well as external health and social care partners, ensuring a coordinated and person-centred approach to recovery. No two days are the same, and you will play an essential role in delivering high-quality community-based care.

This position offers excellent opportunities for personal and professional development. Whether you're looking to expand your skills, pursue further qualifications, or progress within mental health services, you will be supported by a team committed to learning, growth, and staff wellbeing.

Main duties of the job

• Provide care coordination for an allocated caseload of service users, ensuring their needs are assessed, reviewed, and met through personalised care plans.

• Deliver goal-focused, recovery-oriented interventions to support individuals in developing skills, confidence, and independence.

• Facilitate and contribute to group work and therapeutic clinics, supporting service users to engage in structured activities that promote wellbeing.

• Work collaboratively with internal team members and external partners to ensure high-quality, person-centred care.

• Maintain accurate, timely documentation in line with professional and organisational standards.

• Participate in multidisciplinary discussions, contributing to risk assessments, care planning, and holistic treatment approaches.

• Share your knowledge, experience, and skills with colleagues, students, and new staff, supporting a culture of learning and continuous improvement.

• Promote service user involvement and uphold values of dignity, respect, and empowerment in all aspects of care

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Details

Date posted

15 December 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

327-25-1052

Job locations

Leckhampton Lodge

Charlton Lane

Cheltenham

GL53 9DZ

Job description

Job responsibilities

The Band 4 Community Support Worker plays a vital role within the Cheltenham Recovery Team, supporting adults living with severe and enduring mental health conditions to achieve meaningful recovery goals and improve their quality of life. Working as part of a supportive and multidisciplinary team, the post-holder delivers person-centred, community-based interventions, ensuring service users are actively involved in their own care and treatment.

This part-time role offers a unique opportunity to make a significant difference in peoples lives while developing your own professional skills. You will work closely with internal colleagues and external partner agencies, helping to coordinate care, promote independence, and encourage engagement with a range of therapeutic and practical support services. Ongoing development, supervision, and training are integral to the role, supporting you to progress your career within mental health services.

Main Responsibilities

• Care Coordination: Hold a small caseload of service users, completing assessments, developing person-centred care plans, and regularly reviewing progress.

• Deliver Goal-Focused Interventions: Provide structured, recovery-oriented support that helps individuals build confidence, develop coping strategies, and work toward personal goals.

• Support Groups and Clinics: Contribute to the running of therapeutic groups, psychoeducation sessions, and community clinics, encouraging service user participation and engagement.

• Collaborative Working: Liaise effectively with internal team members and external health and social care providers to ensure coordinated, holistic care.

• Risk Assessment & Management: Participate in risk assessments and implement risk management plans, ensuring safety and wellbeing remain central to all work.

• Record Keeping: Maintain accurate, up-to-date documentation in line with organisational and professional standards.

• Professional Development: Engage in supervision, reflective practice, and training opportunities to enhance skills and support career progression.

• Sharing Knowledge & Skills: Provide guidance and support to colleagues, students, and new staff members, contributing to a positive learning environment.

• Advocacy & Empowerment: Promote service user rights, involvement, and independence, ensuring dignity and respect are upheld in all interactions.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

Job description

Job responsibilities

The Band 4 Community Support Worker plays a vital role within the Cheltenham Recovery Team, supporting adults living with severe and enduring mental health conditions to achieve meaningful recovery goals and improve their quality of life. Working as part of a supportive and multidisciplinary team, the post-holder delivers person-centred, community-based interventions, ensuring service users are actively involved in their own care and treatment.

This part-time role offers a unique opportunity to make a significant difference in peoples lives while developing your own professional skills. You will work closely with internal colleagues and external partner agencies, helping to coordinate care, promote independence, and encourage engagement with a range of therapeutic and practical support services. Ongoing development, supervision, and training are integral to the role, supporting you to progress your career within mental health services.

Main Responsibilities

• Care Coordination: Hold a small caseload of service users, completing assessments, developing person-centred care plans, and regularly reviewing progress.

• Deliver Goal-Focused Interventions: Provide structured, recovery-oriented support that helps individuals build confidence, develop coping strategies, and work toward personal goals.

• Support Groups and Clinics: Contribute to the running of therapeutic groups, psychoeducation sessions, and community clinics, encouraging service user participation and engagement.

• Collaborative Working: Liaise effectively with internal team members and external health and social care providers to ensure coordinated, holistic care.

• Risk Assessment & Management: Participate in risk assessments and implement risk management plans, ensuring safety and wellbeing remain central to all work.

• Record Keeping: Maintain accurate, up-to-date documentation in line with organisational and professional standards.

• Professional Development: Engage in supervision, reflective practice, and training opportunities to enhance skills and support career progression.

• Sharing Knowledge & Skills: Provide guidance and support to colleagues, students, and new staff members, contributing to a positive learning environment.

• Advocacy & Empowerment: Promote service user rights, involvement, and independence, ensuring dignity and respect are upheld in all interactions.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

Person Specification

QUALIFICATIONS

Essential

• NVQ level 3 or equivalent level of competency-based training in a relevant health or social care area PLUS theoretical and practical knowledge to diploma level equivalent, obtained through formal competency training, short courses and experience OR successful completion of approved associate practitioner training or relevant foundation degree or commitment to obtain within 2 years.
• IT Skills

LENGTH AND / OR NATURE OF EXPERIENCE

Essential

• Experience in mental health or social care services at Bands 2, 3 or 4, ideally in a community setting.
• Knowledge of the CPA process
• Knowledge and understanding of care planning and risk assessment
• Knowledge and understanding of using a Recovery based approach to care.
• Clinical skills training (awareness of physical health and wellbeing).

Desirable

• Knowledge and understanding of Voluntary Care Sector and partnership working

Person Specification

QUALIFICATIONS

Essential

• NVQ level 3 or equivalent level of competency-based training in a relevant health or social care area PLUS theoretical and practical knowledge to diploma level equivalent, obtained through formal competency training, short courses and experience OR successful completion of approved associate practitioner training or relevant foundation degree or commitment to obtain within 2 years.
• IT Skills

LENGTH AND / OR NATURE OF EXPERIENCE

Essential

• Experience in mental health or social care services at Bands 2, 3 or 4, ideally in a community setting.
• Knowledge of the CPA process
• Knowledge and understanding of care planning and risk assessment
• Knowledge and understanding of using a Recovery based approach to care.
• Clinical skills training (awareness of physical health and wellbeing).

Desirable

• Knowledge and understanding of Voluntary Care Sector and partnership working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Leckhampton Lodge

Charlton Lane

Cheltenham

GL53 9DZ

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Leckhampton Lodge

Charlton Lane

Cheltenham

GL53 9DZ

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)