Health Care Support Worker
Job summary
We're looking for a caring and motivatedSenior Health Care Assistant to join our busy Children's AmbulatoryUnit. You'll support Registered Nurses in delivering safe, high-quality care to children and young people across the Paediatric Units, including Outpatient Clinic, Roses Day-Care, and Children's Ambulatory Unit (CAU).
What you'll do:
- Provide compassionate, hands-on care to children and their families
- Work closely with Registered Nurses and the wider healthcare team
- Support clinical and non-clinical duties within the unit
- Complete in-house HCA training and maintain competence
About you:
- NVQ Level 3 in Health and Social Care (or equivalent)
- Or at least one year's experience working with children and young people
- Team player with good communication skills and a caring approach
Join our supportive paediatric team and make a real difference to young patients' lives.
?Apply today to become part of our dedicated team!
For further information please contact:
Haddy Colley-Ward Manager 0207 288 5630/5017
Latefa Elwakili-Sister 0207288 5630
Main duties of the job
The post holder will have an NVQ level 3 in care and/or have at least a years' experience in working with children and young peopleThe post holder works as part of the unit's team under the supervision of registered nurses, participating in the delivery of patient care. The post holder will be expected to be self-motivated and use their initiative when necessary.The post holder will undertake the hospital's in house training for HCA's and will maintain an agreed level of competence.The post holder is expected to work in different areas including the clinic, day-care and CAU.It is expected that the post holder will be able to carry out all of the duties listed in the main section below. No duties are to be undertaken by the post holder unless they have received the appropriate training or instruction.
About us
EQUAL OPPORTUNITIESIt is the aim of the Trust to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, nationality or ethnic origin, or is placed at the disadvantage by conditions or requirements which cannot be shown to be justified. To this end the Trust has an Equal Opportunity Policy and it is for each employee to contribute to its success.HEALTH AND SAFETYThe postholder will ensure that the agreed safety procedures are carried out and will be aware of the responsibilities placed on employees under the Health and Safety At Work Act. The postholder will maintain a safe environment for employees and visitors.SECURITYIt is the responsibility of all employees to work within the security policies and procedures of The Whittington Hospital NHS trust to protect the patients, staff and visitors and the property of the Trust. This duty applies both to the specific work area of the individual and to the hospital in general.CONFIDENTIALITYAll information concerning patients/clients and staff must be treated as strictly confidential at all times.CUSTOMER AWARNESSThe Whittington Hospital expects its employees to communicate with colleagues, patients and visitors in a polite and courteous manner at all times.
Details
Date posted
17 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,546 to £32,207 a year Per Annum (Pro Rata) Including HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
220-WHT-3571
Job locations
Children's Ambulatory Unit, Level 2, Whittington Hospital
Magdala Avenue
London
N19 5NF
Job description
Job responsibilities
Acts as an advocate for child and family at all times.
Facilitates family centred care and provide information and support to families to enable them to continue to care for their child during the period of illnessand hospitalisation.
Patients and families are to be treated with dignity, respect and discretion whilstmaintaining their confidentiality.
Monitor and record observations on patients including temperature, pulse,respirations and oxygen saturations.
Monitor and record Blood pressure.
To perform monitor and record Blood Sugars as required
To carry out routine urine testing, record results and report any abnormalities. Sendurine specimens as appropriate.
To escort patients to other departments throughout the hospital,
After undertaking basic life support training, summon help and assist the qualifiednurse in an emergency.
To be able to deal with patients/families who have language barriers to enableunderstanding. Call interpreters as appropriate.
Nutrition
To deliver meals to patients and families as appropriate.
Assist in feeding patients as necessary.
Bottle/spoon feed babies as required.
Make up baby feeds as required.
Assess feeding requirements and report to dietician, breastfeeding counsellor and speech and language therapist as required.
Weigh and height children as required and document in childs note and child healthrecord.
Documentation.
Maintain nursing records in accordance with trust policy.
Complete all paperwork liaising and asking nursing staff for assistance asrequired.
All written documentation must be clear, legible and signed, dated and timed. Allentries must be counter-signed by a qualified member of staff.
To fill in fluid charts and observation charts as required.
Writing care plans using Clinical care guidelines after having teaching on careplans and been signed off as competent at writing care-plans. All entries must besigned off by a qualified member of staff.
Infection Control.
Be aware of and adhere to the Trust guidelines relating to Infection prevention and control.
Take steps to prevent cross infection by using universal precautions and hand hygiene. This includes wearing uniform in accordance with hospital policy and the use of spirigel appropriately.
Assist in keeping the ward clean and tidy in accordance to health and safety.
Bed linen to be changed daily. Beds, lockers bed tables and general bed areas tobe cleaned thoroughly.
To follow the Trust policy on the safe disposal of sharps.
Communication.
To be able to communicate effectively with patients, families and members of themultidisciplinary team as well as other Trust staff and the general public.
To answer the phone clearly and politely stating the ward name and who you are, and to relay all messages promptly and accurately.
To be willing to undergo computer training, and familiarise yourself with the trust computer systems.
Health and Safety.
To be able to do monthly Health and Safety checks and liaise with ward manager indoing so.
Report any accidents and incidents according to Trust Policy.
Nursing duties to be undertaken under the guidance of a qualified
nurse.
To undertake shared responsibility for delivering and maintaining a high standard of hygiene care to children. Reporting to the qualified nurse anychanges in the childs condition.
To carryout weighing and heighting and recording this accurately in notes andchild held record.
Taking and recording observations as directed by a qualified nurse.
Obtaining, testing and labelling routine specimens as directed by a qualifiednurse.
To be aware of the emotional and physical needs of children whilst in hospitaland to provide appropriate support in conjunction with and under thesupervision of a qualified nurse.
To be aware of the needs of the families / carers and other visitors.
To be aware of the importance of infection control and take steps to preventcross infection.
To actively participate in family centred care such that all direct nursing dutiesshould be shared with parents if they so wish.
To maintain accurate and legible records of care given under the supervisionof a qualified nurse.
To report any incident to the nurse in charge or ward manager.
Additional Duties and Responsibilities.
Making and cleaning of beds, couches, desks and clinic rooms
Ensuring that the immediate childs environment is safe, clean and orderly.
Maintaining the general tidiness and neatness of all areas, being aware of safe requirements.
Maintaining unit stock at agreed levels, checking and emptying supplies, restocking, cleaning and tidying storage areas e.g. linen, equipment and treatment rooms.
Answer the telephone, taking messages, dealing with enquiries or referring the caller on to qualified staff as necessary.
Run errands for staff.
Job descriptionJob responsibilities
Acts as an advocate for child and family at all times.
Facilitates family centred care and provide information and support to families to enable them to continue to care for their child during the period of illnessand hospitalisation.
Patients and families are to be treated with dignity, respect and discretion whilstmaintaining their confidentiality.
Monitor and record observations on patients including temperature, pulse,respirations and oxygen saturations.
Monitor and record Blood pressure.
To perform monitor and record Blood Sugars as required
To carry out routine urine testing, record results and report any abnormalities. Sendurine specimens as appropriate.
To escort patients to other departments throughout the hospital,
After undertaking basic life support training, summon help and assist the qualifiednurse in an emergency.
To be able to deal with patients/families who have language barriers to enableunderstanding. Call interpreters as appropriate.
Nutrition
To deliver meals to patients and families as appropriate.
Assist in feeding patients as necessary.
Bottle/spoon feed babies as required.
Make up baby feeds as required.
Assess feeding requirements and report to dietician, breastfeeding counsellor and speech and language therapist as required.
Weigh and height children as required and document in childs note and child healthrecord.
Documentation.
Maintain nursing records in accordance with trust policy.
Complete all paperwork liaising and asking nursing staff for assistance asrequired.
All written documentation must be clear, legible and signed, dated and timed. Allentries must be counter-signed by a qualified member of staff.
To fill in fluid charts and observation charts as required.
Writing care plans using Clinical care guidelines after having teaching on careplans and been signed off as competent at writing care-plans. All entries must besigned off by a qualified member of staff.
Infection Control.
Be aware of and adhere to the Trust guidelines relating to Infection prevention and control.
Take steps to prevent cross infection by using universal precautions and hand hygiene. This includes wearing uniform in accordance with hospital policy and the use of spirigel appropriately.
Assist in keeping the ward clean and tidy in accordance to health and safety.
Bed linen to be changed daily. Beds, lockers bed tables and general bed areas tobe cleaned thoroughly.
To follow the Trust policy on the safe disposal of sharps.
Communication.
To be able to communicate effectively with patients, families and members of themultidisciplinary team as well as other Trust staff and the general public.
To answer the phone clearly and politely stating the ward name and who you are, and to relay all messages promptly and accurately.
To be willing to undergo computer training, and familiarise yourself with the trust computer systems.
Health and Safety.
To be able to do monthly Health and Safety checks and liaise with ward manager indoing so.
Report any accidents and incidents according to Trust Policy.
Nursing duties to be undertaken under the guidance of a qualified
nurse.
To undertake shared responsibility for delivering and maintaining a high standard of hygiene care to children. Reporting to the qualified nurse anychanges in the childs condition.
To carryout weighing and heighting and recording this accurately in notes andchild held record.
Taking and recording observations as directed by a qualified nurse.
Obtaining, testing and labelling routine specimens as directed by a qualifiednurse.
To be aware of the emotional and physical needs of children whilst in hospitaland to provide appropriate support in conjunction with and under thesupervision of a qualified nurse.
To be aware of the needs of the families / carers and other visitors.
To be aware of the importance of infection control and take steps to preventcross infection.
To actively participate in family centred care such that all direct nursing dutiesshould be shared with parents if they so wish.
To maintain accurate and legible records of care given under the supervisionof a qualified nurse.
To report any incident to the nurse in charge or ward manager.
Additional Duties and Responsibilities.
Making and cleaning of beds, couches, desks and clinic rooms
Ensuring that the immediate childs environment is safe, clean and orderly.
Maintaining the general tidiness and neatness of all areas, being aware of safe requirements.
Maintaining unit stock at agreed levels, checking and emptying supplies, restocking, cleaning and tidying storage areas e.g. linen, equipment and treatment rooms.
Answer the telephone, taking messages, dealing with enquiries or referring the caller on to qualified staff as necessary.
Run errands for staff.
Person Specification
Education / Qualifications
Essential
- Good level of general education
Desirable
- Training in health care
- Food hygiene
- National Vocational Qualification level II training in health care
Skills & Abilities
Essential
- Good organisational skills
- Good written and verbal communication skills in the English language.
- Able to communicate effectively with children and families
- Basic computer and ICT skills
- Able to work both under supervision and independently using own initiative
- Ability to prioritise workload
- Experience of caring for CYP
- Able to work both under supervision and independently using own initiative.
Desirable
- Experience of working in a health care Setting
Knowledge & Experience
Essential
- Knowledge of personal care needs of infants and children and related procedures
- Knowledge of the normal needs of children and families.
- Awareness of normal child behaviour and Development.
- Understanding of the need for confidentiality and the Data Protection act.
Personal Qualities
Essential
- Flexible, enthusiastic, honest, reliable and calmness.
- Good attendance record
- Interest in children and young people
- Tactful and compassionate
Education / Qualifications
Essential
- Good level of general education
Desirable
- Training in health care
- Food hygiene
- National Vocational Qualification level II training in health care
Skills & Abilities
Essential
- Good organisational skills
- Good written and verbal communication skills in the English language.
- Able to communicate effectively with children and families
- Basic computer and ICT skills
- Able to work both under supervision and independently using own initiative
- Ability to prioritise workload
- Experience of caring for CYP
- Able to work both under supervision and independently using own initiative.
Desirable
- Experience of working in a health care Setting
Knowledge & Experience
Essential
- Knowledge of personal care needs of infants and children and related procedures
- Knowledge of the normal needs of children and families.
- Awareness of normal child behaviour and Development.
- Understanding of the need for confidentiality and the Data Protection act.
Personal Qualities
Essential
- Flexible, enthusiastic, honest, reliable and calmness.
- Good attendance record
- Interest in children and young people
- Tactful and compassionate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Whittington Hospital NHS Trust
Address
Children's Ambulatory Unit, Level 2, Whittington Hospital
Magdala Avenue
London
N19 5NF
Employer's website
https://www.whittington.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Whittington Hospital NHS Trust
Address
Children's Ambulatory Unit, Level 2, Whittington Hospital
Magdala Avenue
London
N19 5NF
Employer's website
Salary range
- £30,546 - £32,207 per year