We are looking for a Drug & Alcohol Tester, responsible for the support and delivery of a drug & alcohol service to our client. Providing a professional, high standard of service, conforming to PAM’s standards
Hours of Work
Monday – Friday 40 hours per week, 07.30 to 16.00.
Voluntary Call Out cover Monday-Friday 16.00-18.00 paid as overtime
Accountabilities
Conduct all drug & alcohol testing in line with PAM protocols & procedures
Undertake drug testing service through both oral fluid and urine testing
Undertake alcohol screening - intoximeter
Ensure testing facilities meet PAM’s standard
To assist in health promotion activities
Ensure that all documentation is uploaded to OHIO in the relevant areas in the required time period
Ensure attendance and completion of all mandatory and extra training required.
Store all data in line with Data Protection Principles
Maintaining confidentiality at all times
Ensuring KPI’s are met
Ensuring consistency of service delivery
Monitoring OHIO compliance to ensure that all information is correct and completed.
Ensuring an excellent customer experience
Keep working practices in line with company accreditations including ISO 9001, 27001, SEQHOS and IIP
Ensure all medical equipment is calibrated and safety tested
Providing support to new team members & the wider OH team
Dimensions
The post holder will work with a dedicated client
Induction testing will be as part of a five person team at a dedicated Induction site.
Random and Post-Incident/For-Cause testing will be sole working or a 2 person team when levels allow.
You will be expected to contribute to the business success and work closely with the client and clinicians to ensure delivery of Safe, Effective and Quality Occupational Health service.
You will be expected to work in line with PAM standards to ensure a legally defensible testing service is maintained.
Travelling as part of the role to cover for annual leave and any sickness absence is necessary however PAM will always look to minimise this.
You will use our systems and must have good IT skills using the internet and Microsoft Office software.
The post holder will demonstrate the ability to create solutions to issues and support the PAM culture of providing clear and pragmatic advice and flexibility to cope with dynamic and fast changing client requirements.
Using the escalation and support mechanisms as and when required Contributing to the sharing of best practice in managing occupational health.
The ideal candidate will have previous experience in delivering similar services. They will also be able to demonstrate excellent communication skills with proven customer service experience within a business to business sector. Will have a resourceful, strong motivational ability and a commitment to service delivery excellence.
Skills Knowledge & Experience/Person Specification
The ideal candidate will have previous experience in delivering similar services
Competent at managing employee & client communication
Highly organised and process driven individual
Ability to liaise with other departments and colleagues to achieve results
Results orientated and customer focused.
IT Literacy
Effective Communications skills.
Good organisation skills the ability to work to deadlines & prioritise.
The ability and commitment to desire to be part of a team that seeks to provide the highest levels in a professional services business.
Our Values & Benefits
- Company Pension
- 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
- Life insurance scheme valued at 4x your annual salary
- Income protection
- Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
- Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
- Long service rewards
- Flexible Working Hours
- Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
- Support with training and development
- Group Income Protection
At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.
We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are.
PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.