This new role calls for someone with a strong background in delivering and managing therapeutic support, a collaborative mindset, and a commitment to the emotional wellbeing of dementia carers. You will play a key part in ensuring our counselling provision is accessible, high-quality, and responsive to the evolving needs of dementia carers.
Job purpose
To ensure the delivery of safe, effective, and carer centred therapeutic support. This will include:
• maintaining clinical standards.
• managing staff wellbeing.
• supporting the development and continuous improvement of the service.
Key responsibilities
• Lead and manage the day-to-day operations of the counselling service, ensuring quality, efficiency, and alignment with organisational strategy.
• Oversee all case-management processes including allocations, assessments, waiting list management, record keeping and reporting procedures, whilst also delivering own caseload.
• Ensure the service complies with ethical and clinical standards.
• Develop and manage annual budget and plans, setting measurable KPIs, and monitoring performance.
• Develop strong working relationships across the organisation, supporting the work of the Comms & Growth team as needed.
• Line-manage counselling staff, overseeing recruitment, induction, appraisals, and ongoing professional development and ensure they have access to appropriate clinical supervision.
• Maintain clinical governance standards, manage risks, and act as the Deputy Safeguarding Lead.
• Oversee data collection, monitor clinical outcomes, and implement service improvements based on feedback and audits.
• Stay up to date with relevant legislation, professional guidance and sector trends.
• Undertake any other reasonable duties or responsibilities as required to support the effective delivery of the service.
Management responsibility
Line management of in-house and external counsellors.