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Digital Counsellor (phone number removed) FTE Office BasedAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider &amp; Sunday Times 'Best Places to Work' organisation as a Digital Counsellor.Job OverviewYou will provide emotional support and guidance via digital mediums, primarily email, video call, livechat and SMS, to clients. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to all service users. Day to Day Responsibilities:<ul><li>Providing an efficient and effective digital counselling service to all service users working in line with clinical governance.</li><li>To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc.</li><li>Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed.</li><li>Responding to all web enquiries and tailor responses to meet individual requirements.</li><li>Providing "In the moment support" to service users via the Live Chat function and Live Video Calls</li></ul>Essential Skills and Competencies:<ul><li>Minimum diploma level 4 in Counselling &amp; minimum of 150 counselling hours</li><li>12 months post qualification experience</li><li>Registered member of the BACP </li><li>Relevant telephone experience</li><li>High level of computer literacy (MS Office, Word, Excel and PowerPoint)</li></ul>Desirable Skills and Competencies:<ul><li>Accredited with the BACP or eligible for the accreditation process</li><li>EAP experience</li><li>Experience of working within a target driven environment</li></ul>Employee Benefits:<ul><li>BACP (or equivalent) membership and accreditation paid for </li><li>BACP CBD Hub</li><li>Up to 70 per month for supervision </li><li>Monthly incentives such as weekends away! </li><li>25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service</li><li>Day off on your birthday</li><li>Cash plan for you (and your children, if any)</li><li>Contractual sick pay</li><li>Private medical insurance after 5 years' service</li><li>Pension Plan and Life Insurance</li><li>Pension plan contributions increase after 5- and 7-years' service</li><li>Holiday season bonus after 3 years' service</li><li>Profit share scheme</li><li>Season ticket loan scheme after 6 months and successful completion of probationary period</li><li>Cycle to work scheme after 6 months and successful completion of probationary period</li><li>Access to Employee Assistance Programme</li><li>Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!</li><li>Company incentives, access to discount schemes</li><li>Discounted glasses/contact lenses prescription</li></ul>48166LSR7 INDHA

Digital Counsellor

Wellbeing Counsellor (phone number removed) FTE OnsiteAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. This is a great opportunity to join the industry leading EAP and OH provider &amp; Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.Day to Day Responsibilities:<ul><li>Providing an efficient and effective telephone counselling service to all callers</li><li>Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk</li><li>Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution</li></ul>Requirements:<ul><li>Minimum diploma level 4 in Counselling &amp; minimum of 150 counselling hours</li><li>12 months post qualification experience</li><li>Registered member of the BACP or equivalent</li><li>High level of computer literacy (MS Office, Word, Excel and PowerPoint)</li></ul>Employee Benefits:<ul><li>5 days' holiday, plus bank holidays</li><li>Day off on your birthday</li><li>Holidays increase after 2- and 5-years' service</li><li>Cash plan for you (and your children, if any)</li><li>Private medical insurance after 5 years' service </li><li>Pension Plan and Life Insurance </li><li>Support with revalidation and CPD</li><li>Funding support with training and development 11. Holiday season bonus after 3 years' service </li><li>Profit share scheme </li><li>Season ticket loan scheme after 6 months and successful completion of probationary period </li><li>Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body) </li><li>Free 24/7 onsite gym with regular group classes</li></ul>47589LS1R19INDHA

Helpline Counsellor

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a High Intensity Counsellor to their team.This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider &amp; Sunday Times 'Best Places to Work.'<ul><li>Full-time </li><li>Hybrid - Manchester office.</li></ul>RoleYou will manage a caseload of clients via video counselling, adopting a Solution Focused Brief Therapy approach. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role you will be accredited or working towards accreditation, and have a higher level qualification in CBT or EMDR or be completing relevant training.The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided.Day to Day Responsibilities<ul><li>Effectively maintain an active caseload of structured video counselling sessions,</li><li>utilising a Solution Focused Brief Therapy approach.</li><li>Maintain an active caseload of Digital CBT clients, including Digital Trauma</li><li>Programme</li><li>On request, manage a caseload of high intensity counselling cases via video -</li><li>working with those who require a higher level of psychological intervention such as</li><li>CBT or EMDR</li><li>To demonstrate an ability to work with a variety of individuals and presenting issues,</li><li>including those who are distressed, at risk or where child and adult safeguarding</li><li>concerns are identified</li></ul>What you bring to the team?<ul><li>To be BACP accredited or working towards accreditation</li><li>To be trained in CBT or EMDR or working towards higher level qualifications</li><li>Relevant telephone experience and/ or EAP experience</li><li>High level of computer literacy (MS Office, Word, Excel and PowerPoint)</li></ul>Benefits:<ul><li>25 days' holiday, plus bank holidays</li><li>Day off on your birthday</li><li>Holidays increase after 2- and 5-years' service</li><li>Cash plan for you (and your children, if any)</li><li>Contractual sick pay</li><li>Private medical insurance after 5 years' service</li><li>Pension Plan and Life Insurance</li><li>Pension plan contributions increase after 5- and 7-years' service</li><li>Support with revalidation and CPD</li><li>Funding support with training and development</li><li>Holiday season bonus after 3 years' service</li><li>Profit share scheme</li><li>Season ticket loan scheme after 6 months and successful completion of probationary period</li><li>Cycle to work scheme after 6 months and successful completion of probationary period</li><li>Access to Employee Assistance Programme</li><li>Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!</li><li>Company incentives, access to discount schemes</li><li>Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)</li><li>Free 24/7 onsite gym with regular group classes</li></ul>P69977LSR6INDMANS

EMDR Counsellor

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a High Intensity Counsellor to their team.This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider &amp; Sunday Times 'Best Places to Work.'<ul><li>Full-time </li><li>Hybrid - Manchester office.</li></ul>RoleYou will manage a caseload of clients via video counselling, adopting a Solution Focused Brief Therapy approach. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role you will be accredited or working towards accreditation, and have a higher level qualification in CBT or EMDR or be completing relevant training.The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided.Day to Day Responsibilities<ul><li>Effectively maintain an active caseload of structured video counselling sessions,</li><li>utilising a Solution Focused Brief Therapy approach.</li><li>Maintain an active caseload of Digital CBT clients, including Digital Trauma</li><li>Programme</li><li>On request, manage a caseload of high intensity counselling cases via video -</li><li>working with those who require a higher level of psychological intervention such as</li><li>CBT or EMDR</li><li>To demonstrate an ability to work with a variety of individuals and presenting issues,</li><li>including those who are distressed, at risk or where child and adult safeguarding</li><li>concerns are identified</li></ul>What you bring to the team?<ul><li>To be BACP accredited or working towards accreditation</li><li>To be trained in CBT or EMDR or working towards higher level qualifications</li><li>Relevant telephone experience and/ or EAP experience</li><li>High level of computer literacy (MS Office, Word, Excel and PowerPoint)</li></ul>Benefits:<ul><li><ul><li>25 days' holiday, plus bank holidays</li><li>Day off on your birthday</li><li>Holidays increase after 2- and 5-years' service</li><li>Cash plan for you (and your children, if any)</li><li>Contractual sick pay</li><li>Private medical insurance after 5 years' service</li><li>Pension Plan and Life Insurance</li><li>Pension plan contributions increase after 5- and 7-years' service</li><li>Support with revalidation and CPD</li><li>Funding support with training and development</li><li>Holiday season bonus after 3 years' service</li><li>Profit share scheme</li><li>Season ticket loan scheme after 6 months and successful completion of probationary period</li><li>Cycle to work scheme after 6 months and successful completion of probationary period</li><li>Access to Employee Assistance Programme</li><li>Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!</li><li>Company incentives, access to discount schemes</li><li>Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)</li><li>Free 24/7 onsite gym with regular group classes</li></ul></li></ul>P69977LSR5INDMANS

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