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Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we d love to hear from you. Crisis Café Support Worker Reference: 307 Responsible to: Crisis Cafe Coordinator Salary: From £24,336 Per Annum (pro rata for part time hours) Hours: Full-time 37.5hrs (Part-time hours considered starting from 15hrs) Work pattern: Working on a 7-day rota, working 17:30pm - 01:30am. Working Base(s): Ware (expectation to travel across Hertfordshire where necessary: Stevenage, Watford and Hatfield - mileage paid when not working at home base) About the Service Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. The objectives of Hertfordshire Mind Network s (HMN) Nightlight Mental Health Crisis Services are: <ul> <li>To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.</li> <li>To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.</li> <li>To contribute to an improvement in individual mental wellbeing.</li> <li>To remain a source of independent support for all clients.</li> <li>To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.</li> </ul> At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff. About the Role Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support. We offer: <ul> <li>Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)</li> <li>An additional day of leave each year for your birthday following completion of probation period.</li> <li>Ongoing training relevant to your role.</li> <li>An Employee Assistance Programme.</li> <li>Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments.</li> </ul> Closing date for applications is 26th October 2025 Interviews to be held week of 3rd November 2025 Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the them and us culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive. No agencies please.

Mental Health Support Worker (Crisis Café and Helpline)

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we d love to hear from you. Crisis House Support Worker Reference: 306 Responsible to: Crisis House Coordinator Based: Crisis House Hemel Hempstead Salary: £24,366 per annum, pro rata for part time (First salary review after successful probation completion) Hours: Full time 37.5 hours (Part-time considered) Working days: Shifts available covering 7-day rota, Early: 7am-3pm, Late: 2pm-10pm Nights: 9pm-8am Contract: Permanent About the Service Our Nightlight Crisis House offers a safe, homely, and welcoming space for anyone feeling distressed and experiencing a crisis. The Crisis Centre and rest of Nightlight Services (Café s, Helpline, Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. The objectives of Hertfordshire Mind Network s (HMN) Nightlight Mental health Crisis House are: <ul> <li>To endeavour to improve the mental and emotional wellbeing of people experiencing a mental health crisis across Hertfordshire.</li> <li>To provide 24/7 support for individuals experiencing mental health crisis in a safe and non-judgemental environment.</li> <li>To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing clear and effective pathways to other services provided by HMN and other third party and/or statutory providers.</li> <li>To remain a source of independent support for all Service Users.</li> <li>To provide an alternative pathway to people in distress and crisis, employing a person-centred approach in order to enable better outcomes for those in need as to reduce the demand on statutory Crisis and Emergency services.</li> </ul> About the Role As a Crisis House Support Worker you willbe a key member of staff supporting the delivery of the Nightlight mental health Crisis Service. You will take part in a rota which covers a 24/7 hour service, 365 days a year. Drawing upon your own lived and/or professional experience (where applicable,) in order to provide a mix of face-to-face, therapeutic and holistic support for those accessing overnight provision. You will work closely with other staff as part of a team in supporting the development of quality Crisis Support and instilling Hertfordshire Mind Network s values throughout the provision. We offer: <ul> <li>Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)</li> <li>An additional day of leave each year for your birthday following completion of probation period.</li> <li>Ongoing training relevant to your role.</li> <li>An Employee Assistance Programme.</li> <li>Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments.</li> </ul> Closing date for applications is 31st October 2025. Interviews to be held week of 10th November 2025 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. No agencies please.

2 Mental Health Support Worker Jobs in Hertfordshire