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Job Description: EAP Information Specialist Work Hours:&nbsp;Full Time Monday to Friday, 09:00am to 17:30pmAbout the Role:We are seeking a dedicated and empathetic EAP Information Specialist to join our fast-paced inbound helpline team.This role involves providing support for clients accessing mental health, financial, debt, welfare, and brief legal assistance.The role will predominantly be supporting clients with debt management enquiries, plans and budgeting, including providing advice, information giving and signposting to other agencies &amp; services in relation to debt management solutions, support clines in times of crisis.&nbsp; Also triaging clients requiring support for their mental health needs, utilising our inhouse counselling helpline and referring clients to other service partners, agencies ensuring clients receive the appropriate support matching their needs.Key Responsibilities:Inbound Call Management:&nbsp;Answer and process inbound EAP caller enquiries professionally, consistently, and responsively through inbound helpline calls, emails and Live Chat online conversations.Debt Management Advice: - includes assessing client’s financial situations, exploring available debt solutions, and helping them understand the implications of each option.&nbsp; Assist with budgeting, debt management plans (DMPs), and navigating the application process for solutions like Debt Relief Orders (DROs) and Individual Voluntary Arrangements&nbsp;(IVAs).&nbsp;&nbsp; Providing Advice only,&nbsp; not responsible for creation or setup of these. &nbsp;Needs Assessment:&nbsp;Triage caller enquiries to determine the most appropriate support, including psychological, legal, or debt advice.Workload Prioritisation:&nbsp;Prioritise workloads and signpost callers to the relevant services.Risk Management:&nbsp;Triage client needs in line with risk protocols, identifying risk and taking appropriate action to support clients in line with risk protocols.&nbsp;(safeguarding training will be provided to successful candidate, providing confidence when dealing with clients presenting with risk).Expectation Setting:&nbsp;Set expectations with callers and resolve their enquiries at the point of call.Coordination:&nbsp;Signpost callers to relevant teams within PAM Wellness, arrange call backs, and transfer calls to counsellors for onward assessment and support.&nbsp;&nbsp; Build and maintain strong working relationships with colleagues and third parties such as Step Change, the FCA, PRA and other regulators.Follow-Up:&nbsp;Contact clients, employees, and counsellors daily to follow up on outstanding calls and assessments.Service Level Adherence:&nbsp;Remain focused on call queues and answer inbound calls, live chats, emails, and other contacts/referral pathways to achieve agreed service level agreements for EAP.Communication:&nbsp;Make and receive calls, send and receive emails, texts, and post to and from clients and their creditors, agreeing on appropriate solutions.Case Review:&nbsp;Regularly review client cases to ensure debt management plans remain realistic, affordable, and effective, adjusting based on changes in the client’s financial situation.Client Relationship Management:&nbsp;Build trust with clients by building rapport, listening, acknowledging, and guiding them through their journey.Collaboration:&nbsp;Build and maintain strong working relationships with colleagues and third parties such as the FCA, PRA, and other regulators.Client-Centric Approach:&nbsp;Be client-driven, listening to their needs, being supportive and empathetic.Case Updates:&nbsp;Update clients on their cases, always being mindful of their needs and expectations.Recommendations:&nbsp;Engage with clients to support in finding suitable recommendations that align with business requirements.Continuous Improvement:&nbsp;Champion continuous improvement and new ways of working at every opportunity.Professional Development:&nbsp;Work towards completing ongoing personal professional development,&nbsp; keeping skills and knowledge of legislation and debt management techniques up to date, maximising effectiveness of client support.About You:Experience:&nbsp;Previous experience in a similar role would be advantageous.Communication Skills:&nbsp;Excellent written and verbal communication skills with the ability to understand client needs .Customer Service:&nbsp;Exceptional customer service skills to handle challenging and vulnerable clients.Goal Orientated: Able to work towards, achieve &amp; stretch Goals, KPIs &amp; SLA’s within the role.Team Player:&nbsp;A great team player with the confidence also to work independently.Attention to Detail:&nbsp;Excellent attention to detail with a methodical and thorough approach to work.Initiative:&nbsp;A desire to show initiative and the ability to multitask.Our ValuesAt PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients. We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:Hard Work &amp; Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.Teamwork &amp; Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.Loyalty &amp; Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors’ colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.Employee Benefits<ul>	<li>We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%</li>	<li>33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)</li>	<li>Life insurance scheme valued at 4x your annual salary</li>	<li>Income protection</li>	<li>Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!</li>	<li>Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme</li>	<li>Long service rewards</li>	<li>Flexible Working Hours</li>	<li>Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support</li>	<li>Support with training and development</li>	<li>Group Income Protection</li></ul>PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

PAM Group

EAP Information Specialist

We are currently looking to recruit a Human Resources Assistant to provide support to the Human Resources Department. The successful applicant will provide support on all HR administration duties including:Monday - Friday, x40 hours per week - Hybrid role 2/3 days a week Mandarin Court, WarringtonVacancy Details:HR administrative support for the full employee lifecycle including onboarding, employment changes and updates through to processing colleagues who leave the business.Being the first point of contact for HR queries across all business areas with appropriate escalation where required.Updating and reporting on employee data.Collation of monthly changes to be reported to payroll for processing.Maintain and update company Intranet with monthly developments and communications.Assisting the wider People team with a variety of HR projects.HR systems support, set ups and updates.Support for all other general HR support activities.Understanding of the HR function and key responsibilities.Strong communication skills.Willingness to learn and develop within your career.Analytical and Problem-solving skills, with a meticulous attention to detail.Highly organised with a proactive natured based approachMaintain confidentially and adhere to the Data Protection Act at all timesCandidates that wish to apply for this role should possess the following;Experience of working within a similar roleExcellent communication and interpersonal skillsProven experience working under pressure and to tight timescalesStrong Organisation SkillsGood attention to detailOur Benefits Package Includes:8% employer pension contribution&nbsp;(plus up to 5% matched)25 days holiday + bank holidays&nbsp;(option to buy/sell 5 days)Health Cash Plan&nbsp;– cover for dental, optical, physio &amp; morePerkbox membership&nbsp;– discounts on food, retail, travel &amp; more24/7 GP &amp; counselling line, wellness supportLife insurance&nbsp;(4x salary) &amp;&nbsp;Group Income ProtectionLong service rewards&nbsp;&amp;&nbsp;flexible working hoursOur Culture &amp; ValuesAt PAM, we’re passionate about people. Our values—Hard Work &amp; Enthusiasm, Teamwork &amp; Friendship, Loyalty &amp; Improvement—are at the heart of everything we do. We believe in rewarding effort, supporting each other, and helping every team member grow.PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.Ready to join a company that values your wellbeing as much as you value others’? Apply today and help us deliver the everyday things that matter.

HR Assistant

Job description – EAP Helpline CounsellorLocation Hybrid – Working 3 days in Warrington Head Office, 2 days remote working.Main Purpose of the roleWe provide a 24/7 confidential mental health and wellbeing support service to our client’s employees nationwide. Individuals can call our helpline to speak to a qualified counsellor about issues such as depression, anxiety, stress, debt advice and family issues. You will work from the office and from home on the EAP helpline answering inbound calls and live chats to support employees and managers, providing support, psychoeducation and signposting to external agencies were appropriate. Working as part of this team you will provide confidential support to our callers.Working hours:Monday to Thursday&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 09:00am to 17:30pmFriday&nbsp;&nbsp; Week 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 10:00am to 18:30pmFriday&nbsp;&nbsp; Week 2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 11:00am to 19:30pmFriday&nbsp;&nbsp; Week 3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 12:30pm to 21:00pm(require working the above shift on a rotational pattern every 3 weeks)Will need the ideal candidate to work 1 in 5 weekends as per below shift: -Weekend shifts will include a mixture of the shift patterns on a rotational pattern: -12:00 pm to 20:30pm10:00 am to 18:30pm09:00 am to 17:30pm08:00 am to 16:30pmKey Accountabilities and ResponsibilitiesUnderstand the principles of workplace counselling and a solution focused approachProvide in the moment support calls to individuals calling the helpline, signposting to appropriate external agenciesConduct telephone clinical assessments including referral for ongoing psychological and counselling supportWork to and exceed individual goals, for example, an individual goal is to support a minimum of 20 people through the helpline on a daily basis (20 calls per day)Work to and exceed team goals, for example making a call back within 2 hours to provide the best and efficient support to that individual in needBe confident in administering Psychometric ToolsProvide psychoeducation to callers to better understand their feelings and empower self-helpManage high risk calls in accordance to PAM Wellbeing’s risk policy, be confident with supporting callers with trauma and those who are at riskDeliver in the moment support and arrange follow up calls were appropriateProvide assistance and information to managers/HR when calling the helplineUpdate all information accurately on the systemProvide support through email or web functionAssist EAP Team with other administrative duties including referral workDue to the demand of mental health services the ability to work under pressure is key, with the support of your peers and the clinical management teamResponding to general service enquiries via email, assisting EAP team and peers with other duties including referral work when opportunity arisesResponding to individuals and/or referrals received into EAP email inbox and actioning to call back as requiredFlexible working approach required in supporting the needs of a 24 / 7 / 365 day per year service to meet the needs of our callers and organisations as outlined aboveWork on additional projects to support the departmentNOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.Skills, Experience and QualificationsPost Graduate Diploma in Counselling and/or PsychotherapyBACP Registered member and/or other governing body, ideally working towards accreditationTelephone support experienceA qualification in CBT would be advantageous but not essentialEAP Experience desirable but not essentialComputer literate is essential, with the ability to work with different systemsOur Values &amp; Benefits<ul>	<li>We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%</li>	<li>33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)</li>	<li>Life insurance scheme valued at 4x your annual salary</li>	<li>Income protection</li>	<li>Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!</li>	<li>Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme</li>	<li>Long service rewards</li>	<li>Flexible Working Hours</li>	<li>Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support</li>	<li>Support with training and development</li>	<li>Group Income Protection</li></ul>PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status.&nbsp; We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

EAP Helpline Counsellor

LocationMerseyside 1

	PositionLearning and Practice (L&amp;P)

	Advertising Salary£17,293 pro rata (from FTE of £28,822 p.a) 

	Vacancy TypePermanent

	Careers Site Advertising End Date16 Jul 2025

	HoursHours Per Week:21

	Working PatternTUES, WEDS THURS

	School Website URLNot Specified
 
	 

 

 
		<h2>About The Role</h2>
	
		
			
Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma. Allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.
Qualified, creative and ambitious. Sound like you? As a level 4 qualified therapist / counsellor, you’ll not only work in one to one situations with young people providing clinical assessments and interventions, you’ll also engage in the wider school community to strengthen skills, and promote understanding of child mental health and the importance of early intervention. 
As part of a huge community across the United Kingdom you’ll have opportunities to bring your fresh thinking and ideas to the table to help us shape our programmes for today and tomorrow. You’ll have access to an enormous range of training and development and a pathway to develop and grow your career. 
For a career with purpose, this is your place.
Recruitment Process
 As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.&nbsp;Your answers will be used in the shortlisting process.
Closing date for applications: 09/07/2025
Interview date: 25/07/2025

Our Benefits
When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person.
To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support. Here’s just a few things we have on offer:
<ul>
 <li>Annual Leave that increases with service</li>
 <li>Comprehensive learning and development to enable you to progress your career</li>
 <li>5% contributory pension scheme</li>
 <li>Life assurance of four times your annual salary</li>
 <li>A comprehensive employee assistance programme</li>
 <li>Mobile Phone Discounts (EE network)</li>
 <li>Wellbeing days to allow you some ‘you’ time</li>
 <li>Christmas holidays closure period in addition to your annual leave</li>
</ul>
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.&nbsp;We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.
We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.
If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team on 020 7923 5050 or email&nbsp;<a href="/cdn-cgi/l/email-protection#7a101518093a0a161b191f48181f5415081d540f11">[email&nbsp;protected]</a>
		
	
		<h2>About You</h2>
	
		
			Not Specified
		
	
		<h2>About Us</h2>
	
		
			&nbsp;
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 <a href="https://careers.place2be.org.uk/vacancies/#" target="_blank">Apply</a> 

 

 
 
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Place2Be

Place2Be Counsellor,  Belvedere Academy, Liverpool

Job description - Technical Analyst, clinic based Warrington, Mandarin Court WA1 1GGSalary negotiable based on experience&nbsp;Our Concept Northern division has been established for 28+ years, we have an excellent reputation and work across the whole of Scotland. Our clients vary from SME’s to large national organisations. We deliver to a wide variety of UK based clients with a multiplicity of physical, mental health, hearing and visual impairments &amp; neurodiversity needs.RoleWorking as part of a busy technical support team, the Senior Technical Support Analyst will be responsible for the hardware and software support of students IT equipment. They will also be a mentor for junior members of the team. The job holder will play a key role in ensuring that all requests raised are managed professionally. They will represent Concept Northern to all the students and clients we work with.Role &amp; Responsibilities&nbsp;Manage incidents, problems, and service requests.Setup and configuration of IT systems and required softwareHardware repairs to Windows 10 devicesProviding 2nd line supportDrive through resolutions and escalate to 3rd party suppliers when necessary.Consulting with 3rd party suppliers to resolve technical issues.Create and maintain knowledge base articles to share workarounds and document solutions for known issues.Manage resolution according to agreed SLAs and KPIs.Working to ITIL aligned processesDay to day tasks will also include inputting data as customer records and orders, printing and filing customer records, organising orders for dispatch, maintain stock records and talking to customers on the telephone.About YouExperience managing junior members of the teamExperience in supporting Windows 10 devices and a range of softwaExperience working in a similar role providing 2nd line technical supporExperience with Sage (preferred)Excellent oral and written communication skills.Exceptional interpersonal, including teamwork and working co-operatively to achieve a common goal.Be able to demonstrate the ability to work and communicate with many stakeholders with varying levels of IT capability and to manage a busy and varied workload.Flexible approach to work and excellent problem-solving ability.Ability to prioritise and use own initiative.Good range of analytical skills and attention to detail.Excellent customer service and stakeholder management skills, with the ability to build effective relationships.Our Benefits Package Includes:8% employer pension contribution&nbsp;(plus up to 5% matched)25 days holiday + bank holidays&nbsp;(option to buy/sell 5 days)Health Cash Plan&nbsp;– cover for dental, optical, physio &amp; morePerkbox membership&nbsp;– discounts on food, retail, travel &amp; more24/7 GP &amp; counselling line, wellness supportLife insurance&nbsp;(4x salary) &amp;&nbsp;Group Income ProtectionLong service rewards&nbsp;&amp;&nbsp;flexible working hoursOur Culture &amp; ValuesAt PAM, we’re passionate about people. Our values—Hard Work &amp; Enthusiasm, Teamwork &amp; Friendship, Loyalty &amp; Improvement—are at the heart of everything we do. We believe in rewarding effort, supporting each other, and helping every team member grow.PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.Ready to join a company that values your wellbeing as much as you value others’? Apply today and help us deliver the everyday things that matter.

Technical Analyst

Job description – EAP Helpline CounsellorLocationHybrid – Working 3 days in Warrington Head Office, 2 days remote working.Main Purpose of the roleWe provide a 24/7 confidential mental health and wellbeing support service to our client’s employees nationwide. Individuals can call our helpline to speak to a qualified counsellor about issues such as depression, anxiety, stress, debt advice and family issues. You will work from the office and from home on the EAP helpline answering inbound calls and live chats to support employees and managers, providing support, psychoeducation and signposting to external agencies were appropriate. Working as part of this team you will provide confidential support to our callers.Working hours:Monday to Thursday&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 09:00am to 17:30pmFriday&nbsp;&nbsp; Week 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 10:00am to 18:30pmFriday&nbsp;&nbsp; Week 2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 11:00am to 19:30pmFriday&nbsp;&nbsp; Week 3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 12:30pm to 21:00pm(require working the above shift on a rotational pattern every 3 weeks)Will need the ideal candidate to work 1 in 5 weekends as per below shift: -Weekend shifts will include a mixture of the shift patterns on a rotational pattern: -12:00 pm to 20:30pm10:00 am to 18:30pm09:00 am to 17:30pm08:00 am to 16:30pmKey Accountabilities and ResponsibilitiesUnderstand the principles of workplace counselling and a solution focused approachProvide in the moment support calls to individuals calling the helpline, signposting to appropriate external agenciesConduct telephone clinical assessments including referral for ongoing psychological and counselling supportWork to and exceed individual goals, for example, an individual goal is to support a minimum of 20 people through the helpline on a daily basis (20 calls per day)Work to and exceed team goals, for example making a call back within 2 hours to provide the best and efficient support to that individual in needBe confident in administering Psychometric ToolsProvide psychoeducation to callers to better understand their feelings and empower self-helpManage high risk calls in accordance to PAM Wellbeing’s risk policy, be confident with supporting callers with trauma and those who are at riskDeliver in the moment support and arrange follow up calls were appropriateProvide assistance and information to managers/HR when calling the helplineUpdate all information accurately on the systemProvide support through email or web functionAssist EAP Team with other administrative duties including referral workDue to the demand of mental health services the ability to work under pressure is key, with the support of your peers and the clinical management teamResponding to general service enquiries via email, assisting EAP team and peers with other duties including referral work when opportunity arisesResponding to individuals and/or referrals received into EAP email inbox and actioning to call back as requiredFlexible working approach required in supporting the needs of a 24 / 7 / 365 day per year service to meet the needs of our callers and organisations as outlined aboveWork on additional projects to support the departmentNOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.Skills, Experience and QualificationsPost Graduate Diploma in Counselling and/or PsychotherapyBACP Registered member and/or other governing body, ideally working towards accreditationTelephone support experienceA qualification in CBT would be advantageous but not essentialEAP Experience desirable but not essentialComputer literate is essential, with the ability to work with different systemsOur Values &amp; Benefits<ul><li>We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%</li><li>33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)</li><li>Life insurance scheme valued at 4x your annual salary</li><li>Income protection</li><li>Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!</li><li>Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme</li><li>Long service rewards</li><li>Flexible Working Hours</li><li>Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support</li><li>Support with training and development</li><li>Group Income Protection</li></ul>PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status.&nbsp; We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

EAP Counselling Manager - Hybrid/WarringtonSalary: Up to £40,000 per annum including allowance for evening and weekend cover when neededHours: 40 per week (Mon- Fri)9am to 5:30pm (flex required to support business needs.) Evening cover and Weekend Cover every other week required as point of contact to support team escalations or emergenciesMandarin Court, Warrington 3 days Per Week, 2 days remote working (days to be agreed)Role OverviewAn exciting opportunity has arisen for the position of a Counselling Manager who will be responsible for the leadership and management of the EAP helpline team. The role is to ensure delivery of services of the highest quality to PAM Wellbeing clients, in line with our robust clinical and operational standards.Main Duties and ResponsibilitiesLead a team of EAP counsellors and case workersDriving outstanding results through team performance, enabling all of the team to achieve daily goals, reviewing this on an intraday, daily, weekly and monthly basis.To drive performance across the EAP helpline team to deliver the highest level of support to all our PAM Wellbeing service users in a timely manner, driving productivity, performance against key metrics, achieving best service for clients against key SLA’s.To support the team and give clear guidance on risk and/or safeguarding cases ensuring policies are adhered to at all times, driving consistency and safe practice.To provide clinical leadership, debriefs, and day to day guidance whilst driving a ‘Can Do’ ethos across the teamTo help transform and grow the EAP service, develop the service by providing clients various ways of accessing support and therapy, via our helpline and digital platforms.Increase efficiencies within the team, creating a client centric approach, ensuring a high degree of team compliance with all protocols and processes, ensuring team deliver against business plans and strategy.To maintain clinical and operational oversight of policies and protocols, ensuring team compliance and awareness of key protocols, whilst working cross-departmentally ensuring consistent approach achieved where needed.Assist the Head of EAP Operations with the development and continuous improvement of services, primarily in the clinical operational management and development of the EAP team.Complete monthly audits, providing qualitative in the moment coaching to enhance the quality of service to our clients.Ensure team absence management procedures are adhered to within a timely manner.Deliver induction training for new EAP colleagues, and shape and deliver training programme for existing team members, including counsellors and case workers. Identifying training needs and matching accordingly.Develop and deliver training plans, including mandatory training required, providing staff the tools to carry out their role safely, robustly, meeting clients needs at every level.Attend customer quarterly meetings to provide high level insight and act as a point of contact for any clinical queries.To act as a key point of contact for senior leadership team and stakeholders, acting as a key focal point for problem solving and maintaining clinical standards across the operation, including handling of client escalations and complaint resolution.To deputise for Head of EAP Operations and step up in their absence, reporting to senior leadership team and providing support as and when needed.To support business continuity plans, service levels, taking flexible approach to lead and respond to clients needs including supporting team on adhoc basis when demand requires, including helpline support and assessmentsAbout YouAn experienced &amp; proven People Manager, with experience of managing teams, driving performance management culture, including personal development plans, conducting 121’s, annual performance reviews, team meetings and supervision.Experience of working with senior stakeholders &amp; senior leadership team, must have excellent communication skillset, and experience of working directly with senior key stakeholders and clients, leveraging relationships and being key point of contact for service delivery.Experience of working in an EAP operation, managing both Clinicians and Support Team Members - Desirable.Analytical skillset with proven ability to interpret data and M.I., with ability to identify areas for improvement and tackle issues proactively that arise, with client centric approach, delivering outstanding client and people results.Experience of delivering training, induction training and creating training plans, enabling teams to grow and build on existing knowledge base for continuous improvement and delivery of service.Proven ability of driving a ‘Can Do’ ethos within a team, strong motivational, engagement skillset, enabling others to perform at their best, with demonstratable track record of team success.Qualifications and SkillsDiploma in Psychotherapy - Essential.Psychology/Psychotherapy Degree - Desirable&nbsp;ILM Level 4 Leadership &amp; Management - Desirable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A background in Psychology /psychotherapy is desirable.Background of working with trauma is desirable.Excellent interpersonal communication, interaction and negotiation skills, highly confident with networking with others including client / stakeholder relationship skills.Ability to motivate self and others and promote team working.Able to manage own stress and stress of others within a demanding and very busy environment.Benefits<ul>	<li>Auto-enrolment pension contribution</li>	<li>You will have a life insurance scheme valued at 4 x your annual</li>	<li>25 days annual leave plus x8 bank holidays</li>	<li>Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!</li>	<li>Flexible Working Hours</li>	<li>Access to a 24/7 EAP Counselling line and a 24/7 GP line</li>	<li>Amazing discounts on things like food and drink, retail, and days out, all through our rewards scheme.</li>	<li>We’ll also pay for your professional registration fees and support you with your revalidation and CPD.</li>	<li>Funding support with Training and Development</li>	<li>Group Income Protection</li>	<li>Option to buy and sell x5 days annual leave per annum</li></ul>About UsPAM Wellbeing was born out of a need to support our customers and their employees from a holistic health and wellbeing perspective in 2009, expanding on the physical health and rehabilitation services that our occupational health sister company has expertly provided since 2004. Our suite of mental health, psychological and wellbeing solutions enables organisations the option to engage with a strategic wellbeing partner to support their employee's whole health and wellbeing needs, and for their employees to benefit from the multidisciplinary expertise of our extensive team.Our values<ul>	<li>Giving clients the reason to choose us to provide their services​​​</li>	<li>Providing the highest levels of service to every client every day​​</li>	<li>To always give clients value for money​​​</li>	<li>To be the best we can be every day​</li></ul>Our vision<ul>	<li>To be the UK's go-to company for proactive and reactive mental health solutions</li></ul>Our mission<ul>	<li>To help organisations and their people thrive, by providing proactive and reactive mental health solutions. To restore the mental health of our nation</li></ul>

EAP Counselling Manager

We are excited to be expanding our workforce for counsellors here at Mersey Care in our Talking Therapies (previously known as IAPT) service. We are s...

NHS Jobs

Trainee High Intensity Therapist - Counsellor

Are you an experienced Staff Nurse wanting to work in an environment where kindness and teamwork is integral? Where you'll be invested in, with opportunities to develop and grow your career to achieve your goals? Then join the team at Gateway in Widnes and come and experience what delivering great healthcare should feel like. As an experienced Staff Nurse from the NHS or private sector in the UK, you can join a multidisciplinary team that works well together to change lives for the better as you develop specialist skills and make a real difference for some of the most vulnerable people in society. Your career at Elysium will be rewarding and fulfilled, where you can take pride in knowing that you've made a difference. While you're caring for service users, improving their lives and looking out for your colleagues, we'll be looking after you. With Wellbeing support and activities to support your mental health, a range of benefits that can save you money and make a difference, and development to nurture your career. What you will be doing: As a qualified Nurse, you will ensure people with mental health conditions receive high-quality care, while also supporting your colleagues and promoting positive teamwork. The wards are busy, with plenty to keep you engaged and motivated, and a good amount of routine and variety. Your day-to-day will include: <ul> <li>Providing high-quality, effective and compassionate nursing care to service users</li><li>Being responsible for the assessment, planning, implementation and evaluation of care</li><li>Providing mentorship and support to team members</li><li>Observing, recording and reporting all service user changes, and maintaining accurate records of care provided</li></ul> Skills and knowledge you will have: <ul> <li>A relevant nursing qualification</li><li>NMC registration</li><li>Strong team-working skills</li><li>A high level of self-motivation and a flexible approach</li><li>A positive attitude and be naturally caring and compassionate</li><li>A commitment to high-quality care and to values and evidence-based practice</li></ul> Where you will be working: Location: Bennett's Lane, Widnes, Warrington, WA8 0GT You will be working at the Gateway Recovery Centre, a state-of-the-art facility which provides care for men and women with complex mental health requirements. The hospital is split into four distinct areas: <ul> <li>Male Autism Service for the challenging and complex needs of adults with Autism and Asperger's syndrome</li><li>Assessment and rehabilitation for women with complex mental health needs and personality difficulties</li><li>Specialist inpatient service for older men with complex mental health and physical health needs.</li><li>Low secure care setting for men with a mental illness with or without personality disorder/mild LD</li></ul> You will be working alongside the team with the aim to improve the mental health and wellbeing of service users and to help them develop and maintain healthy relationships with others. Gateway Recovery Centre will work to reduce risk behaviours associated with mental health conditions so that our patients can ultimately live successful and fulfilling lives within the community. What you will get: <ul> <li>Annual Salary of £36,382 (Staff Nurse 2), £39,757 (Staff Nurse 3), £42,857 (Staff Nurse 4) DoE</li><li>The equivalent of 33 days annual leave (inc Bank Holidays) - plus your birthday off!</li><li>Free meals and parking </li><li>Wellbeing support and activities to help you maintain a great work-life balance.</li><li>Career development and training to help you achieve your career goals.</li><li>Pension contribution to secure your future.</li><li>Life Assurance for added peace of mind.</li><li>Enhanced Maternity Package so you can truly enjoy this special time.</li></ul> There is also a range of other benefits including retail discounts, special offers and much more. About your next employer: You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities &amp; Autism, Children &amp; Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Mental Health Nurse

We are looking to recruit a Receptionist to support the Axess Sexual Health service in Liverpool. The service currently works across 3 sites: Royal Li...

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