Workforce Planner - Occupational Health

An opportunity for a Workforce Planner has arisen for PAM OH solutions. We are seeking an experienced/motivated individual to provide an effective service, ensuring maximum clinical utilisation.

Key Accountabilities and Responsibilities

This is a very busy role and involves working closely with several teams across the Occupational Health business and the wider PAM group. The role therefore requires excellent communication and analytical skills. Previous experience in a similar role and environment is advantageous but not essential. Your duties will include:

Strategic Planning: Develop and implement robust scheduling to ensure optimal utilisation of clinical resource.

Diary Management: Overseas the daily and long-term planning of clinicians’ diaries, ensuring appointment slots are fully booked and aligned with service demand.

Holiday Authorisation: Manage and authorise clinicians’ holiday requests, ensuring adequate service coverage and minimal disruption to appointment availability.

Collaboration: Work closely with operational and clinical leads to align scheduling with operational goals.

System Optimization: Leverage scheduling software and tools to streamline booking processes and reduce inefficiencies.

Performance Monitoring: Track key performance indicators (KPIs) such as clinician utilization rates, appointment fill rates, and cancellations.

Problem Solving: Proactively identify and resolve scheduling conflicts or gaps in service coverage.

Reporting: Provide regular reports and insights to senior leadership on resource planning performance and improvement opportunities.

Capacity Forecasting: Analyse historical data and future trends to forecast demand and adjust resource allocation accordingly.

Skills, Experience & Qualifications

Strong understanding of appointment scheduling systems and clinical workflows

Excellent analytical and problem-solving skills

Proficient in data analysis and reporting tools (e.g., Excel, Power BI).

Exceptional communication and stakeholder management abilities

Ability to work under pressure and manage competing priorities

Our Values & Benefits

• We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
• 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
• Life insurance scheme valued at 4x your annual salary
• Income protection
• Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
• Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
• Long service rewards
• Flexible Working Hours
• Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
• Support with training and development
• Group Income Protection

At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.

We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are.

PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.