Senior IT Technical Specialist

We are looking for an experienced and passionate Senior IT Technical Specialist to work as part of our IT / Technology Services Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Technology Services team supports the work of colleagues and the organisation, providing high quality, professional services that enable the effective delivery of our services, our campaign agenda and our role as an employer.

In this role you will provide technical expertise and guidance to both the IT team and wider organisation. You’ll help introduce innovative technical solutions that enhance the departments drive to transform its infrastructure and associated systems to improve the service delivery for our beneficiaries.

You will work parallel to the Service Desk and Customer Experience team, who deliver direct-to-user support to our colleagues day-to-day

Collaborating with these teams will be essential to enhance the overall service offering from the Technology Services team.

How you will make a difference

The Infrastructure Team & Cyber Security is seeking a dynamic Senior Technical Specialist to play a central role in the transformation of IT systems within the Technology Services division.

Rethink Mental Illness is nearing the completion of a cloud-first strategy, transitioning from legacy on-premises systems to Microsoft Azure. This marks a significant shift in our infrastructure approach, driven by the Infrastructure Team’s commitment to modernisation and security.

Key achievements and strategic priorities include:

• Successful deployment of SharePoint and OneDrive to over 1,000 end-users.
• Transition of hardware provisioning and management to Microsoft Intune/Endpoint Manager.
• Strategic reduction of physical/on-premises infrastructure.
• Migration of server estate and infrastructure resources to Azure.
• Strengthening the organisation’s cyber security posture by hardening systems and reducing the attack surface.
• Implementing strategies to minimise human-related security risks through awareness and behavioural change.
• Leveraging AI and machine learning to enhance service delivery and operational outcomes.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.

If you have any questions about the position, please contact - recruitment@rethink.org