Senior Health Care Assistant - Emergency Department
Job summary
The Emergency Department at NNUH is seeking to recruit highly dedicated and passionate individuals to join our team as a Senior Health Care Assistant. The NNUH hosts the busiest Emergency Department in the East of England seeing over 140,000 patients every year.
This role is key in continuing our #JourneytoOutstanding and ensuring that patients are at the heart of everything we do. We're looking for an individual with excellent communication skills who is capable of providing the highest possible standard of patient care.You'll work within a varied Multi-disciplinary Team, playing a vital part in ensuring a safe, timely and effective patient experience
Main duties of the job
Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.
Maintaining clear documentation and communicating observations to the Nursing Team
Opportunity to work with a diverse multidisciplinary team.
Opportunities to develop with support from peers and ED Education Team
Induction Package, working in different areas as part of orientation to understand how the department works.
Shift Times are Day and Night
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details
Date posted
23 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
234-25-J0612
Job locations
Norfolk and Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care.
- To carry out duties as specified in within the Trusts Approved Core Task List for Health Care Assistants qualified to NVQ Level 3 in Care/Health and Social Care.
- To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition
- To report all care that has been given to patients within the team to a Registered Nurse.
- To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times.
- To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. be aware of role in emergency situations
- To be aware of and adhere to all Trust policies / procedures / nursing guidelines when undertaking any activities.
- To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
- Provide and deliver a high standard of individualised personal nursing care in accordance with essence of care standards.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible
Job descriptionJob responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care.
- To carry out duties as specified in within the Trusts Approved Core Task List for Health Care Assistants qualified to NVQ Level 3 in Care/Health and Social Care.
- To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition
- To report all care that has been given to patients within the team to a Registered Nurse.
- To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times.
- To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. be aware of role in emergency situations
- To be aware of and adhere to all Trust policies / procedures / nursing guidelines when undertaking any activities.
- To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
- Provide and deliver a high standard of individualised personal nursing care in accordance with essence of care standards.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible
Person Specification
Qualifications
Desirable
- Completion of a relevant Health Care Assistant training programme if applicable
- City and Guilds NVQ Level 3 in Care/Health and Social Care
Experience
Essential
- Some previous experience in a nursing/Care Assistant role
Skills
Essential
- Good interpersonal and communication skills
- Good organisational skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Qualifications
Desirable
- Completion of a relevant Health Care Assistant training programme if applicable
- City and Guilds NVQ Level 3 in Care/Health and Social Care
Experience
Essential
- Some previous experience in a nursing/Care Assistant role
Skills
Essential
- Good interpersonal and communication skills
- Good organisational skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
Employer's website
https://teamnnuh.co.uk/ (Opens in a new tab)
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
Employer's website
Salary range
- £24,937 - £26,598 per year