Inspiring, supportive, and committed - just a few of the words we’d use to describe our volunteers.
At Rethink Mental Illness, volunteers are at the heart of what we do. They play a vital role in supporting our services and making a real difference in people’s lives. If you’re looking for a rewarding role where you can have a positive impact while developing your own skills and experience, we’d love you to join us.
About the role
Do you have great communication skills, enjoy being organised, and want to make a difference by helping people find the right support? We’re looking for enthusiastic volunteers to provide vital assistance on our Referrals and Enquiries line within the Derbyshire Recovery and Peer Support Service (DRPSS).
As a Referral & Enquires Volunteer, you'll:
- Provide phone support via our Referrals and Enquiries line
- Organise and file documents for the service
- Upload documents and information to our systems
- Monitor the DRPSS Outlook inbox and respond appropriately
- Follow up on referrals and waiting lists to ensure people receive timely support
- Offer signposting and referral options where required
- Help keep records up to date so people can access the right support quickly and effectively
Full training and regular supervision will be provided, so you’ll feel confident and supported in your role.
About the service
The Derbyshire Recovery Peer Support Service (DRPSS) helps people improve and maintain their mental health and wellbeing, and reconnect with their local community. We offer one-to-one support, telephone support, and community groups to anyone over 18 in Derbyshire who is experiencing mental ill health.
By supporting our Referrals and Enquiries line, you’ll ensure people can access the right help at the right time.
What will make you a great fit for this role?
- Excellent communication skills
- Basic IT knowledge (email, Word, data entry)
- Organisational skills and attention to detail
- Ability to relate to people from all backgrounds
- A supportive, non-judgemental approach
- Respect for confidentiality and safeguarding
It's not essential, but you may also bring:
- Good local knowledge of mental health support services
How to apply
To apply, simply click the “apply now” button on the advert on our website and complete a short interest form.
If you have any questions about this role, please get in touch:
Annie Nichols (Service Manager) – annie.nichols@rethink.org
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.