Quality Auditor - Wellness

Are you passionate about raising standards and improving the quality of mental health services? Do you have an eye for detail and a commitment to excellence? Join our team as a Quality Auditor and play a vital role in shaping the future of counselling and psychological support across PAM Wellness.

Hybrid Working

Lakeside / New Office Warrington 2 days Per Week, 3 days remote working.

Monday to Friday, 9am to 5:30pm (flex required to support business needs.)

Requirement to work Bank Holidays on a rotational basis - 9am to 5:30pm

Why This Role Matters

At PAM Wellness, we believe that every service user deserves the highest standard of care. As a Quality Auditor, you’ll be at the heart of this mission—ensuring consistency, compliance, and continuous improvement across our counselling services. Your work will directly impact the quality of support provided to thousands of individuals, making a real difference in their lives.

What You’ll Be Doing

Champion Quality: Audit and assess counselling delivery across EAP, Psychological Services, and affiliate counsellors to ensure excellence and consistency.

Drive Improvement: Identify areas for development, challenge practices constructively, and embed learning across teams.

Collaborate & Influence: Work closely with practitioners, managers, and clinical leads to share insights and implement positive changes.

Shape Policy: Ensure compliance with PAM policies and professional guidelines (EAPA, BACP/NCPS, NICE) and contribute to policy updates.

Lead Development: Deliver training and guidance to managers, supporting them in maintaining high standards.

Analyse & Report: Turn audit findings into actionable plans that strengthen service delivery and enhance user experience.

What We’re Looking For

Qualifications:

Post Graduate Diploma in Counselling and/or Psychotherapy

BACP Registered Member (or equivalent), ideally working towards accreditation

Experience:

Previous audit or quality assurance experience

Strong IT skills, including MS Office and advanced Excel

Personal Attributes:

Flexible, adaptable, and self-motivated

Able to work under pressure and keen to learn

Why Join Us?

Be part of a forward-thinking organisation committed to mental health and wellbeing.

Work in a role that combines clinical insight with strategic impact.

Opportunities for professional development, including CPD and formal training.

Collaborate with passionate professionals who share your commitment to quality care.

Ready to make a difference? Apply today and help us deliver the highest standards of mental health support.

Benefits

• We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
• 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
• Life insurance scheme valued at 4x your annual salary
• Income protection
• Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
• Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
• Long service rewards
• Flexible Working Hours
• Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
• Support with training and development
• Group Income Protection

PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.