Quality and Operations Manager

We are looking for an experienced and passionate Quality and Operations Manager to work as part of our Strategic Partnerships and Alliances Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

Synergy is an alliance of Voluntary, Community and Social Enterprise (VCSE) organisations working together across Sheffield to support individuals with a range of mental health needs. Rethink are the Lead Accountable Body and responsible for the oversight and management of Synergy.

We are working together to improve the way people in Sheffield receive support with their mental health, by providing access to a number of specialist and holistic services, and by changing the way that support is offered and provided. We are working to change the culture and language associated with traditional mental health provision and believe that by working collaboratively in new and innovative ways we can support people together to achieve a better quality of life.

How you will make a difference

As Quality and Operations Manager you will work as a key member of the Synergy Lead Accountable Body team, under the leadership of the Head of Strategic Partnerships and Alliances for Sheffield, to support the effective and efficient delivery of Rethink’s duties as Lead Accountable Body for Synergy Mental Health Alliance.

Your remit will involve the development, mobilisation and operationalising of new services and activity, alongside supporting operational and day to day running of existing Synergy work, including areas such as (but not restricted to):

• Establishing recording and reporting systems
• Developing and implementing quality frameworks
• Setting up systems and processes to manage compliance
• Overseeing end to end processes for grants fund distribution

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.

If you have any questions about the position, please contact - recruitment@rethink.org