Overnight Team Leader - Mental Health Phone Line

We are looking for an experienced and passionate Mental Health Phone Line Team Leader to work for our 24/7 Black Country service.

*This Role will be solely working night shifts

*This is a homebased role

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

Rethink Black Country 24/7 service offers a free 24/7 helpline for people in The Black country (Dudley, Wolverhampton, Sandwell and Walsall) who require support on urgent mental health concerns.

Trained mental health support staff are on hand to answer calls from members of the public. We tailor our response to each caller's situation.

In addition to performing the Mental Health Triage Helpline Worker role, the post holder will have shift lead/management responsibility for a team of up 3 Mental Health Recovery Workers or ancillary staff within a service.

You will work under the direction of the Senior Mental Health Officer or Service Manager to set targets and monitor performance of the team by:

• Allocating work and monitoring the team’s contribution to the overall objectives and outcomes for the service;

• To identify and develop talent, and ensure potential is maximised within your team;

• To support the Senior Mental Health Officer with managing rotas in addition to planning and prioritising key areas of work;

• In liaison with the Senior Mental Health Officer, ensure that appropriate staff resource is in place to meet the service contract and specification;

• Contribute to effective communication and liaison with other services and professionals including statutory and voluntary agencies and community groups;

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.

If you have any questions about the position, please contact - recruitment@rethink.org

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