Operations Lead - Physio Solutions

Operations Lead – Physio Solutions

Are you a passionate MSK clinician who’s ready to step into a leadership role where you can shape high‑quality care, develop others, and influence the future of occupational health services?
Join PPS and become part of a forward‑thinking, supportive clinical team dedicated to excellence, innovation, and professional growth.

About the role

At PPS, our values sit at the heart of everything we do. We’re committed to helping our people grow — whether that’s supporting your leadership ambitions, expanding your clinical expertise, or giving you the flexibility to work in a way that balances your professional and personal life.

This is an ideal opportunity for an MSK occupational health specialist who wants to develop or elevate their managerial skills in an environment where coaching, collaboration and learning are genuinely prioritised.

What you’ll be doing

You’ll take the professional and clinical lead for a dedicated team of MSK clinicians — motivating, mentoring and supporting them to deliver exceptional services. You’ll use your interpersonal, problem‑solving and negotiation skills to guide your team through change, navigate challenges, and uphold clinical quality.

Working both clinically and operationally, you’ll help develop and enhance our MSK and functional fitness services. This includes:

Driving clinical quality, governance and consistency across your team

Coaching, training and auditing clinicians to support their growth

Recognising skill gaps and helping shape robust training pathways

Supporting recruitment and retention of an expert MSK workforce

You’ll work closely with Regional Operations Directors, Account Managers and Client Services teams to ensure our services meet client needs, resolve escalations, support change management and contribute clinical expertise to client meetings.

Alongside leadership, you’ll maintain a clinical caseload (approx. 35% of your time), managing complex MSK cases and ensuring the highest standards of evidence‑based care.

Key Responsibilities

Lead, supervise and mentor MSK clinicians

Ensure compliance with professional and organisational standards

Oversee clinical quality through coaching, training and audit

Support workforce development and talent pipelines

Manage line reports, appraisals, performance and wellbeing

Operational Support & Service Development

Support Client Services with triage, utilisation and queries

Collaborate with operational leads to evolve services

Monitor standards of care across the multi-professional team

Maintain accurate documentation, service profiles and reporting

Contribute to client retention, onsite delivery and service improvement

Clinical Practice

Deliver high-quality evidence-based care

Manage complex clinical and operational cases

Maintain required registrations (HCPC/BASRaT, ACPOHE etc.)

Role model PPS values and uphold professionalism

About You (Skills & Experience)

We’d love to hear from you if you are:

HCPC‑registered Physiotherapist

Experienced in MSK assessment and management, ideally in occupational health

Skilled in clinical leadership, mentorship or team development

A strong communicator with excellent interpersonal and problem-solving skills

Organised, adaptable and confident managing complex situations

Commercially aware and able to balance service and client needs

Why Join PAM Physio Solutions

A supportive leadership cohort to grow with and learn from

A collaborative clinical community, not a siloed environment

Genuine opportunities for development and progression

A culture focused on quality, innovation and people

Flexible working to support your wellbeing

About You

A keen interest in MSK physiotherapy

CSP/HCPC Registration

Previous experience in an OH setting desirable but not essential as full 1:1 training & further Occupational Health qualification and mentoring will be provided

Strong IT and exposure to online Physio Platforms

Effective communicator with strong listening and empathetic skills as well as the ability to influence and engage with others.

Our Values

At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.
We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:

Hard Work & Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.

Teamwork & Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.

Loyalty & Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors’ colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.

Employee Benefits

• We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
• 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
• Life insurance scheme valued at 4x your annual salary
• Income protection
• Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
• Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
• Long service rewards
• Flexible Working Hours
• Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
• Support with training and development
• Group Income Protection

PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.