Contract Type: Permanent, Full Time - 35 Hours
Salary: £42,149 to £46,410 per annum (London weighted), plus ECU if policy requirements are met.
Grade: 8
Reporting Office: London, Stratford or Morden Road, CR4 4DA
Working Location: South West, London
Persona: Agile Worker - 20% to 40% of contractual hours to be worked from reporting office (hybrid working)
Working Pattern: 9-5 Monday to Friday
Closing Date: 2nd June 2026 - 23:00
Benefits- Excellent pension plan (up to 6% double contribution)
- 28 days annual leave rising to 31 days with length of service + bank holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- Additional benefits (details on request)
- Operate at the interface of housing, health, safeguarding and community services - using specialist knowledge to support informed decision-making and deliver joined up responses for residents with complex mental health needs.
- Collaborate closely with housing management teams and an established network of specialists, including a Mental Health Lead, Mental Health Practitioners, Safeguarding and Vulnerability Specialists, and Domestic Abuse Specialists.
- Provide expert guidance to assess need, identify risk and determine appropriate service pathways - including navigation to primary care, secondary care and crisis services.
- Work as part of a wider multi agency system, using professional judgement and clear clinical communication to ensure residents are connected to the right support at the right time, contributing to improved outcomes and sustainable tenancies.
- Contribute mental health expertise to manage complexity, reduce risk and embed confident, consistent practice across housing services.
- Report into the Mental Health Lead as part of the Housing Specialisms team.
- Lead collaboratively with Mental Health Practitioners, Domestic Abuse Specialists and Vulnerability & Safeguarding Specialists to provide subject area expertise within the Housing Management service.
- Develop and implement initiatives and resources to improve outcomes for residents.
- Support and mentor teams to better understand mental health service provision and navigate appropriate services, improving resident outcomes.
- A relevant professional qualification (e.g. Social Work, Occupational Therapy, Mental Health Nursing, PWP) or significant demonstrable experience working within mental health services at an equivalent level, with a minimum of two years' practice.
- Strong working knowledge of mental health systems, social care and third sector services, with proven ability to assess need and navigate individuals to appropriate pathways.
- Demonstrable experience working collaboratively with statutory and partner agencies to achieve positive outcomes, including influencing decisions and contributing to multi agency approaches.
- Sound knowledge of legislation, regulation and best practice in mental health and safeguarding, with the ability to apply this effectively in complex case management.
- Advanced case management skills, including the ability to assess risk, formulate options, make defensible decisions and implement practical, outcome focused solutions.
- Ability to work autonomously, exercising professional judgement, including recognising when to escalates risk or seek additional input.
- Excellent communication skills, with the ability to use clear, appropriate language when working with residents and professionals, and to support colleagues to build confidence and capability.
For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team.
Reasonable AdjustmentsIf you require any reasonable adjustments at any stage during this process, including the application stage, please email
Employment Equality StatementL&Q is an equal opportunities employer. We encourage applications from all backgrounds, including disabled and ethnic minority candidates.
Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks). With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.