About The Role
The post holder will be an experienced engineer with proven ability to diagnose and troubleshoot IT incidents. You will be supporting the process of maintaining, configuring, and sending out IT equipment to staff as well as providing technical input into project work (as required). Someone who wants to take on more responsibility and take the initiative to improve IT, automate and simply IT Service Desk processes. This role will involve lifting and moving of IT equipment and may involve being flexible with working hours.
Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.
Key Responsibilities:- To provide technical support including:
- Troubleshoot and diagnose hardware and software problems, including installation and configuration
- To create and manage accounts in Entra (Azure Active Directory)
- To maintain security of Place2Be’s IT assets and the safety, confidentiality and integrity of data held within.
- To assist in maintaining an inventory of computer assets, accessories, peripherals, and software licenses.
- To perform daily operational tasks such as AV equipment checks and printer checks.
- To contribute to the Service Desk knowledge base.
- To support the process of configuring and sending out IT equipment to staff including creating user accounts and setting up IT equipment.
- Have ownership of IT Hardware, ensure equipment is ready and available and identify repairs and arrange disposal collections.
- To provide on-site support to staff who need to set up AV equipment to deliver training.
- To have oversite of the IT logistics function.
- Based on experience provide cover for the IT helpdesk Team Leader in his/her absence. Undertake any other duties of a similar level and responsibility as may be required from time to time.
- Have a demonstrable experience working in a demanding IT support role with substantial responsibilities.
- Experience of Microsoft systems including Windows 10/11, Office 365 applications, knowledge of security and hardware technologies would be highly beneficial in this role.
- Excellent organisation interpersonal and communication skills with the ability to interact with people at different levels of the organisation.
- Have worked alongside senior colleagues and taken on responsibilities to support senior staff.
- Experience of taking lead and initiative on decisions in absence of senior staff.
Recruitment Process:
As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.
Closing date for applications: Midnight on 1st Interview date:Our BenefitsWhen you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support. Here’s just a few things we have on offer:
- Annual Leave that increases with service
- Comprehensive learning and development to enable you to progress your career
- 5% contributory pension scheme
- Life assurance of four times your annual salary
- A comprehensive employee assistance programme
- Mobile Phone Discounts (EE network)
- Wellbeing days to allow you some ‘you’ time
- Christmas holidays closure period in addition to your annual leave
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.
We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.
If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team on 020 7923 5050 or email [email protected]k
We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.About You
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//Salary range
- £30,000 per year