Drug & Alcohol Collector/ Client Services Support

Are you a highly organised, customer-focused professional looking to make a real difference in the healthcare sector? PAM OH Solutions Ltd is offering an exciting opportunity to join our growing team as a Drug and Alcohol Collection Officer including Client Services Coordinator support.

Key accountabilities & responsibilities

Conduct all drug & alcohol testing in line with PAM protocols & procedures. Undertake drug testing service through both oral fluid and urine testing. Undertake alcohol screening – intoximeter. Ensure testing facilities meet PAM’s standard. To assist in health promotion activities. Ensure that all documentation is uploaded to OHIO in the relevant areas. Store all data in line with Data Protection Principles. Maintaining confidentiality at all times. Ensuring KPI’s are met. Ensuring consistency of service delivery. Monitoring OHIO compliance to ensure that all information is correct and completed. Ensuring an excellent customer experience. Keep working practices in line with company accreditations including ISO 9001, 27001, SEQHOS and IIP. Ensure all medical equipment is calibrated and safety tested. Providing support to new team members & the wider OH team.

Client services support-

Delivering outstanding service to both internal teams and external clients

Booking client referrals and managing appointments within agreed KPIs

Handling incoming emails and coordinating responses across departments

Planning clinician schedules and monitoring diary availability

Supporting the clinic team with day-to-day operations

Welcoming clients and providing a professional front-of-house experience

Assisting the clinical team with administrative tasks and coordination

Skills, Experience & Qualifications

Drug and Alcohol Testing-The ideal candidate will have previous experience in delivering similar services. Competent at managing employee & client communication. Highly organized and process driven individual. Ability to liaise with other departments and colleagues to achieve results. Results orientated and customer focused. IT Literacy. Effective Communications skills. Good organization skills the ability to work to deadlines & prioritize. The ability and commitment to desire to be part of a team that seeks to provide the highest levels in a professional services business. Understanding of Confidentiality

Client Services Support-

We’re looking for someone who’s proactive, detail-oriented, and passionate about delivering excellent service.

Previous experience in administrative roles, ideally within Occupational Health or healthcare settings

Strong communication skills and a customer-first mindset

Confidence handling data, managing systems, and producing reports

A collaborative approach and the ability to work well in a team

Excellent organisational skills and the ability to manage multiple tasks

A commitment to confidentiality and professionalism

Be part of a respected and expanding organisation focused on improving employee wellbeing

Work alongside experienced clinicians and professionals in a supportive environment

Enjoy opportunities for growth and development within a fast-paced healthcare setting

Make a meaningful impact through your work every day

Our Benefits Package

Pension Scheme

25 days annual leave plus bank holidays with the option to buy or sell up to 5 days (FTE)

Life insurance scheme valued at 4x your annual salary

Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!

Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme

Long service rewards & flexible Working Hours

Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support

Support with training and development

Group Income Protection

Our Values & Behaviours

At PAM, we’re passionate about people. Our values—Hard Work & Enthusiasm, Teamwork & Friendship.

Loyalty & Improvement—are at the heart of everything we do. We believe in rewarding effort, supporting each other, and helping every team member grow.

PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected.

We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status.

We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

Ready to join a company that values your wellbeing as much as you value others’?
Apply today and help us deliver the everyday things that matter.