Clinical Operations Manager

We have a superb opportunity for an Clinical Operations Manager. PAM Group provide Occupational Health services to a number of well-known companies, brands & local authorities across the UK.

PAM will operate from a number of medical centres across this contract the initial one being West Street MK18 2EP, the other will be at Small Dean HP22 6PQ 25 miles from MK; A41 Bicester HP18 0PX 16 miles from MK, Chipping Warden NN11 6UA 28 miles from MK and A43 Brackley South NN13 7TY, 23 miles from MK.

This position is to cover the South and North of the trace depending on requirements. The post holder will need to be willing to visit any of the medical centres within their patch and to cover for each other for annual leave / sickness.

To be considered for the role you MUST have.

• Hold a valid NMC PIN Number - No restrictions
• Degree or Diploma Occupational Health
• Must hold a valid Driving License
• Experience in providing occupational health in a similar sector.
• Minimum of 6 months UK based work experience
• £55,000 - £60,000 per annum depending on experience
• Car allowance provided

About the role:

Manage a multi-disciplinary Occupational Health team, including Senior OHA, OHAs, tOHAs, OHNs, OHTs, Wellbeing Advisors, Wellbeing Coach and Counsellor, Physiotherapists, Occupational Hygienists, and trainee Occupational Hygienist. providing support, guidance, and development to ensure the highest professional, evidence-based standards are maintained.

Support the Operations Director, identifying trends and insight to support the client and develop new services and education programmes.

Attend Client meetings to establish and continue to develop effective working relationships.

Recruitment of new team members and review leavers.

Review data and identify trends providing solutions to eliminate or reduce any issues relating to health hazards or physical and mental health.

Management of day-to-day operations and work with Client Services to ensure diaries are fully utilised and the team delivering the agreed services.

New client implementations including site and clinician familiarisation to ensure safety maintained.

Guide the multi-disciplinary team to establish innovative and effective initiatives to raise awareness and educate the workforce focusing on health hazards, physical, and mental health issues.

Manage the document controller to ensure the extensive health education content library is up to date and in sync with the Client’s intranet.

Develop and mentor the team through coaching and clinical support, identifying training needs and ensure every team member has the appropriate skills and knowledge required for the task.

Provide ongoing training and advice for complex cases.

Regularly review audit scores and identify coaching for improvement if necessary.

Contribute towards safe working practices across the Occupational Health team and ensure Clinical Governance is adhered to by colleagues within the team.

Review of Occupational Health standards, policies, and procedures and NMC guidelines to ensure the team are up to date with any changes. Development of protocols and policies to support the clinical team. Ensure the Clinical Handbook is updated as required.

Produce management / client reports as required.

Establish and regularly review processes to ensure compatible with the client’s database and PAM processes.

Create and deliver presentations to meet the demands of the service to the Client.

Regular meetings with the team to set and review progress of HPP goals.

Meet weekly with each of the multidisciplinary services to review upcoming events, resolve any issues and debrief on any past issues.

Skills, Experience & Qualifications:

Registered General Nurse

Hold a valid NMC Pin

Hold an Occupational Health Qualification, either certificate, degree or diploma

Have experience of working with an Occupational Health role, as a Senior Advisor

Have experience of Safety Critical requirements and/or the Construction industry

Effective communicator with strong listening and empathetic skills as well as the ability to influence and engage with others.

Have experience in dealing with complex cases

Excellent written and verbal Communication skills

Comfortable delivering presentations to large and small groups, in person or online

Good IT skills

Experience with creating content and delivering health promotion initiatives

Company Benefits

Pension Scheme

25 days annual leave plus bank holidays with the option to buy or sell up to 5 days (FTE)

Life insurance scheme valued at 4x your annual salary

Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!

Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme

Long service rewards & flexible Working Hours

Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support

Support with training and development

Group Income Protection

PAM Values - Our values and behaviours

At PAM, we’re passionate about people. Our values—Hard Work & Enthusiasm, Teamwork & Friendship.

Loyalty & Improvement—are at the heart of everything we do. We believe in rewarding effort, supporting each other, and helping every team member grow.

PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected.

We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status.

We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

Ready to join a company that values your wellbeing as much as you value others’?
Apply today and help us deliver the everyday things that matter.