Bank Mental Health Helpline Worker

We are looking for a an experienced and passionate Mental Health Support Worker to join our Gloucestershire Connect & Offload Helpline Team.

This will be a homebased role on a bank contract.

Your role as a Mental Health Helpline Worker will be based on the Gloucestershire Mental Health Helpline – CandO (Connect and Offload). This role will be home based, working within a fixed four weekly rotational shift pattern. Each shift commences at 2pm and ends at 9pm and the Helpline is open 365 days per year. You can read more about the rewards you will receive on the full advert on our website.

CandO is dedicated to delivering a high quality service that focuses on supporting anyone aged over 18 and living in Gloucestershire, with their mental health.

The Helpline will provide early intervention mental health support to adults living in Gloucestershire who are experiencing mild-moderate mental health issues, including self-harm, to increase emotional resilience, promote safety, improve mental health and wellbeing, promote recovery, and prevent problems escalating.

The service is for anyone who would like support for any existing mental health difficulties and for those who may benefit from a brief, early intervention to promote their wellbeing and prevent problems escalating. The service is also available to friends, family and professionals who are worried about the mental wellbeing of another individual and are seeking advice on how to support them.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do!

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.

If you have any questions about the position, please contact - recruitment@rethink.org

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